107 In-Depth ServiceNow Questions for Professionals

What is involved in ServiceNow

Find out what the related areas are that ServiceNow connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a ServiceNow thinking-frame.

How far is your company on its ServiceNow journey?

Take this short survey to gauge your organization’s progress toward ServiceNow leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which ServiceNow related domains to cover and 107 essential critical questions to check off in that domain.

The following domains are covered:

ServiceNow, BMC Software, Inc., Bloomberg News, Chief Technology Officer, Chief information officer, Cloud computing, Data Domain, EMC Corporation, Enterprise software, Federal Information Security Management Act, General Services Administration, IT service management, Kirkland, Washington, Las Vegas, New York City, New York Stock Exchange, Peregrine Systems, Performance analytics, Remedy Corporation, Safeway Inc., San Diego, San Francisco, Sao Paulo, Software industry in Telangana, Staples Inc., Ticker symbol:

ServiceNow Critical Criteria:

Debate over ServiceNow quality and don’t overlook the obvious.

– Is a ServiceNow Team Work effort in place?

– What are current ServiceNow Paradigms?

– How much does ServiceNow help?

BMC Software, Inc. Critical Criteria:

Adapt BMC Software, Inc. tactics and define what do we need to start doing with BMC Software, Inc..

– Meeting the challenge: are missed ServiceNow opportunities costing us money?

– Is the ServiceNow organization completing tasks effectively and efficiently?

Bloomberg News Critical Criteria:

Differentiate Bloomberg News risks and give examples utilizing a core of simple Bloomberg News skills.

– What is the purpose of ServiceNow in relation to the mission?

– How do we Improve ServiceNow service perception, and satisfaction?

Chief Technology Officer Critical Criteria:

Facilitate Chief Technology Officer engagements and point out Chief Technology Officer tensions in leadership.

– What are the disruptive ServiceNow technologies that enable our organization to radically change our business processes?

– Do those selected for the ServiceNow team have a good general understanding of what ServiceNow is all about?

– What are the barriers to increased ServiceNow production?

Chief information officer Critical Criteria:

Co-operate on Chief information officer outcomes and visualize why should people listen to you regarding Chief information officer.

– To what extent does management recognize ServiceNow as a tool to increase the results?

– Do you monitor the effectiveness of your ServiceNow activities?

– What are all of our ServiceNow domains and what do they do?

Cloud computing Critical Criteria:

Map Cloud computing goals and know what your objective is.

– The lack of research tools is unfortunate given that even the most fundamental questions are still unanswered: what is the right distributed architecture for a cloudcomputing system?

– To what extent do you believe the use of cloud computing will improve its ability to provide support for the business in the next two years?

– Change in technology and prices over time: what will billing units be like for the higher-level virtualization clouds?

– What is the security gap between private cloud cloud computing versus client server computing architectures?

– How do you prove data provenance in a cloud computing scenario when you are using shared resources?

– What is the future scope for combination of Business Intelligence and Cloud Computing?

– Have you taken into account the vulnerabilities of the cloud solution?

– Fog computing : will it be the future of cloud computing ?

– What are some standards emerging around cloud computing?

– How is cloud computing related to web analytics?

– What percent of the market will not use cloud?

– What is scalability and why is it important?

– What problems does cloud computing solve?

– What Is the Lifecycle Services Framework?

– How not to be locked in a SaaS system?

– Will database virtualization take off?

– What is a benefit of cloud computing?

– what is the future of private cloud?

– Why is cloud computing important?

Data Domain Critical Criteria:

Deduce Data Domain leadership and catalog Data Domain activities.

– Think about the functions involved in your ServiceNow project. what processes flow from these functions?

– How is the value delivered by ServiceNow being measured?

– How do we Lead with ServiceNow in Mind?

EMC Corporation Critical Criteria:

Demonstrate EMC Corporation results and ask questions.

– What are your current levels and trends in key measures or indicators of ServiceNow product and process performance that are important to and directly serve your customers? how do these results compare with the performance of your competitors and other organizations with similar offerings?

– At what point will vulnerability assessments be performed once ServiceNow is put into production (e.g., ongoing Risk Management after implementation)?

Enterprise software Critical Criteria:

Start Enterprise software leadership and catalog what business benefits will Enterprise software goals deliver if achieved.

– What do you think the world of enterprise software delivery will look like in ten to fifteen years (take into account practices, technology, and user experience)?

– Risk factors: what are the characteristics of ServiceNow that make it risky?

– Is your LMS integrated to your current enterprise software?

– Are there recognized ServiceNow problems?

Federal Information Security Management Act Critical Criteria:

Accumulate Federal Information Security Management Act projects and devote time assessing Federal Information Security Management Act and its risk.

– What are the key elements of your ServiceNow performance improvement system, including your evaluation, organizational learning, and innovation processes?

– Is maximizing ServiceNow protection the same as minimizing ServiceNow loss?

General Services Administration Critical Criteria:

Think about General Services Administration adoptions and get the big picture.

– Do we monitor the ServiceNow decisions made and fine tune them as they evolve?

– Will ServiceNow deliverables need to be tested and, if so, by whom?

IT service management Critical Criteria:

Deduce IT service management decisions and triple focus on important concepts of IT service management relationship management.

– Can cloud service providers offer the flexibility to provide availability service levels in line with the customers requirements?

– If the service provider is eligible for certification, then what is the scope of the processes being audited?

– Are we getting a handle on project initiation-related risks which is all about are we doing the right things?

– How would you describe the impact of cloud vis-a-vis your itsm initiative/capabilities in your organization?

– Why do many organizations stumble or fail in their initial attempts at implementing itsm practices?

– Does current usage support ongoing contract negotiations for maintenance and upgrade renewals?

– Which statement best describes your organizations current IT service management strategy?

– Have both the Customer and the Service Owner agreed to the terms of the SLA?

– What should customers be looking for and expect from a good cloud service provider?

– Why would a customer be interested in a particular product or service?

– Are you managing incidents primarily through emails and phone calls?

– Is the service provider eligible for certification under the scheme?

– Who is most likely to drive it Service Management organizations?

– What best practices are relevant to your itsm initiative?

– How does this service support business activities?

– How many employees are in your company worldwide?

– What software do I have and why do we have it?

– Required Metrics Defined?

– Is the Quality of Service met?

Kirkland, Washington Critical Criteria:

Review Kirkland, Washington engagements and proactively manage Kirkland, Washington risks.

– How do we make it meaningful in connecting ServiceNow with what users do day-to-day?

Las Vegas Critical Criteria:

Prioritize Las Vegas adoptions and triple focus on important concepts of Las Vegas relationship management.

– What sources do you use to gather information for a ServiceNow study?

– What are the Essentials of Internal ServiceNow Management?

New York City Critical Criteria:

Win new insights about New York City outcomes and balance specific methods for improving New York City results.

– What tools do you use once you have decided on a ServiceNow strategy and more importantly how do you choose?

– Do several people in different organizational units assist with the ServiceNow process?

– Why is ServiceNow important for you now?

New York Stock Exchange Critical Criteria:

Read up on New York Stock Exchange tasks and acquire concise New York Stock Exchange education.

– In a project to restructure ServiceNow outcomes, which stakeholders would you involve?

– Have the types of risks that may impact ServiceNow been identified and analyzed?

Peregrine Systems Critical Criteria:

Review Peregrine Systems decisions and don’t overlook the obvious.

– What other organizational variables, such as reward systems or communication systems, affect the performance of this ServiceNow process?

– How do we maintain ServiceNows Integrity?

Performance analytics Critical Criteria:

Merge Performance analytics risks and raise human resource and employment practices for Performance analytics.

– Is there a ServiceNow Communication plan covering who needs to get what information when?

– What is the source of the strategies for ServiceNow strengthening and reform?

Remedy Corporation Critical Criteria:

Revitalize Remedy Corporation outcomes and create Remedy Corporation explanations for all managers.

– Are there any disadvantages to implementing ServiceNow? There might be some that are less obvious?

– Do ServiceNow rules make a reasonable demand on a users capabilities?

Safeway Inc. Critical Criteria:

Boost Safeway Inc. outcomes and acquire concise Safeway Inc. education.

– What are the long-term ServiceNow goals?

– Are there ServiceNow Models?

San Diego Critical Criteria:

Co-operate on San Diego visions and learn.

– What are the success criteria that will indicate that ServiceNow objectives have been met and the benefits delivered?

– What new services of functionality will be implemented next with ServiceNow ?

San Francisco Critical Criteria:

Shape San Francisco tasks and ask what if.

Sao Paulo Critical Criteria:

Do a round table on Sao Paulo strategies and explain and analyze the challenges of Sao Paulo.

– What is our formula for success in ServiceNow ?

– Is ServiceNow Required?

Software industry in Telangana Critical Criteria:

Explore Software industry in Telangana issues and check on ways to get started with Software industry in Telangana.

– How do we ensure that implementations of ServiceNow products are done in a way that ensures safety?

– Why should we adopt a ServiceNow framework?

– How to Secure ServiceNow?

Staples Inc. Critical Criteria:

Closely inspect Staples Inc. adoptions and transcribe Staples Inc. as tomorrows backbone for success.

– When a ServiceNow manager recognizes a problem, what options are available?

– Are accountability and ownership for ServiceNow clearly defined?

Ticker symbol Critical Criteria:

Recall Ticker symbol tactics and report on setting up Ticker symbol without losing ground.

– Will ServiceNow have an impact on current business continuity, disaster recovery processes and/or infrastructure?


This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the ServiceNow Self Assessment:


Author: Gerard Blokdijk

CEO at The Art of Service | http://theartofservice.com

[email protected]


Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

ServiceNow External links:

ServiceNow Store

Font for Page Header Title | ServiceNow Community

ServiceNow – Official Site

BMC Software, Inc. External links:

BMC Software, Inc. – Houston, TX

BMC Software, Inc. v. Cherwell Software, LLC

BMC Software, Inc.: NASDAQ:BMC quotes & news – …

Bloomberg News External links:

Contact Ketaki Gokhale, Bloomberg News – PressRush

Harry Weber Leaves Bloomberg News – Cision

Bloomberg News U.S. Gender-Equality and Leadership …

Chief Technology Officer External links:

Title Chief Technology Officer Jobs, Employment | Indeed.com

[PDF]TITLE: Chief Technology Officer – …
http://www.rochesterschools.com/Personnel/Postings/Job Descrip_CTO.pdf

What Is a Chief Technology Officer?

Chief information officer External links:

Chief Information Officer – CIO Job Description

Home | Office of the Chief Information Officer

Cloud computing External links:

REAN Cloud – Managed Services | Cloud Computing | …

Microsoft Azure Cloud Computing Platform & Services

Cloud Computing and Data Center Infrastructure as a Service

Data Domain External links:

[PDF]h113414 Data Domain Software Data Sheet – Dell EMC

[PDF]H6798.1 EMC Data Domain DD600 Series data sheet

[PDF]EMC Data Domain Extended Retention …

EMC Corporation External links:

EMC Corporation

EMC Corporation: NYSE:EMC quotes & news – Google …

EMC Corporation – MapQuest

Enterprise software External links:

Kadince – Enterprise software for financial institutions

Codete – Web, Mobile and Enterprise Software House

Provoke | Home | Enterprise Software Solutions

Federal Information Security Management Act External links:

[PDF]Federal Information Security Management Act: …

General Services Administration External links:

General Services Administration Acquisition Manual …

U.S. General Services Administration

Safety Serve :: US General Services Administration

IT service management External links:

#1 Authentication Suite For IT Service Management | AuthAnvil

IT Service Management | Availability Management | Optanix

ServiceAide: ITSM Tools – IT Service Management …

Las Vegas External links:

Title Loan In Las Vegas – Bad Credit Line Of Credit

Las Vegas, NV Title Companies – Yellowpages.com

Stewart Title Las Vegas

New York City External links:

New York City Department of Environmental Protection – …

NYC Serv – New York City On-Line Payment Services

OldNYC: Mapping Historical Photographs of New York City

New York Stock Exchange External links:

The New York Stock Exchange | NYSE

New York Stock Exchange – SourceWatch

The New York Stock Exchange (Book, 1894) [WorldCat.org]

Peregrine Systems External links:

Peregrine Systems’ Service Center – Gartner

HP to Acquire Peregrine Systems, Adding Powerful IT …

Complaint: Peregrine Systems, Inc. – SEC.gov

Performance analytics External links:

Virtual Instruments – Infrastructure Performance Analytics

Mux :: Performance analytics and QoS monitoring for video

Performance Analytics | Analytics for the Office of the CFO

Safeway Inc. External links:

Albertsons » Safeway Inc.

Safeway Inc. Application – VirtualEdge

Safeway Inc. Advertising Spend – REDBOOKS

San Diego External links:

Home | San Diego Gas & Electric

San Francisco External links:

San Francisco, CA Title Companies – Yellowpages.com

San Francisco – Stewart

North American Title – San Francisco

Sao Paulo External links:

Cialis Preco Sao Paulo | usamedds.us.org

Cialis Preco Sao Paulo | bestbuyi.us.org

Software industry in Telangana External links:

Software industry in Telangana – Revolvy
https://update.revolvy.com/topic/Software industry in Telangana

Software industry in Telangana – broom03.revolvy.com
http://broom03.revolvy.com/topic/Software industry in Telangana

Ticker symbol External links:

Stock Ticker Symbol Lookup – MarketWatch

SEC.gov | “E” Added to Stock Ticker Symbol

Bitpark Coin is using BipCoin’s existing ticker symbol “BIP”