210 Change Management Policy Criteria for Multi-purpose Projects

What is involved in Change management

Find out what the related areas are that Change management connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Change management thinking-frame.

How far is your company on its Change Management Policy journey?

Take this short survey to gauge your organization’s progress toward Change Management Policy leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which Change management related domains to cover and 210 essential critical questions to check off in that domain.

The following domains are covered:

Change management, Acronym and initialism, Agile software development, Australian Graduate School of Management, Business cycle, Business process, Business process reengineering, Business solution, Change control, Diffusion of innovations, Early adopter, Employee engagement, Harvard Business School, Human resource management, Information technology, Integrated Authority File, Leadership development, McKinsey & Company, North Sea, Organization studies, Organizational change, Organizational culture, Organizational development, Organizational structure, Performance management, Project management, Project stakeholder, Social Science Research Network, Social media, Stakeholder management, Strategic management, Talent management, Top-down and bottom-up design, Training and development, Transtheoretical model, United Kingdom, W. Edwards Deming:

Change management Critical Criteria:

Examine Change management management and triple focus on important concepts of Change management relationship management.

– How should projects be phased to allow adequate time for Change Management and organizational acceptance of the selected technologies?

– Have all the major Change Management issues associated with the preferred alternative been identified and discussed?

– What are some concrete ways to help executives understand the value of change management?

– What are the most important benefits of effective organizational change management?

– Does the service providers Change Management process match the customers needs?

– Do project management and Change Management look the same for every initiative?

– What has been your most Challenging change management experience?

– What are common barriers to using Change Management in practice?

– What change management practices does your organization employ?

– How pro-active is the Organizational Change Management Plan?

– When is Change Management used on a project at which level?

– When is Change Management used on a project?

– Who sets the Change management standards?

– What is the Change Management process?

– When to start Change Management?

Acronym and initialism Critical Criteria:

Systematize Acronym and initialism planning and find the ideas you already have.

– How can you negotiate Change management successfully with a stubborn boss, an irate client, or a deceitful coworker?

– Can we do Change management without complex (expensive) analysis?

– Are there Change management Models?

Agile software development Critical Criteria:

See the value of Agile software development tactics and observe effective Agile software development.

– Will Agile advantages be able to overcome the well-known existing problems in software development?

– Which is really software best practice to us, CMM or agile development?

– To what level of detail will you capture the requirements, if at all?

– Which is really software best practice, CMM or agile development?

– How do you develop requirements for agile software development?

– What is your favorite project managment interview question?

– How can Trello be used as an Agile project management tool?

– How could principles be more precisely measured or valued?

– what is the minimum we can do to produce a quality product?

– What changes need to be made to agile development today?

– So what do your developers do differently in agile?

– How could a more enhanced framework be developed?

– How do disciplined agile teams work at scale?

– What type of Experience is valuable?

– Detaching: when does it break down?

– What is Scale and Why Manage It?

– How good are our agile methods?

– What is our Agile methodology?

– What Is Extreme Programming?

Australian Graduate School of Management Critical Criteria:

Derive from Australian Graduate School of Management engagements and explain and analyze the challenges of Australian Graduate School of Management.

– Who will be responsible for documenting the Change management requirements in detail?

– What are our Change management Processes?

– How can we improve Change management?

Business cycle Critical Criteria:

Unify Business cycle planning and pioneer acquisition of Business cycle systems.

– Does Change management include applications and information with regulatory compliance significance (or other contractual conditions that must be formally complied with) in a new or unique manner for which no approved security requirements, templates or design models exist?

– Meeting the challenge: are missed Change management opportunities costing us money?

Business process Critical Criteria:

Interpolate Business process governance and explore and align the progress in Business process.

– Do we identify maximum allowable downtime for critical business functions, acceptable levels of data loss and backlogged transactions, RTOs, RPOs, recovery of the critical path (i.e., business processes or systems that should receive the highest priority), and the costs associated with downtime? Are the approved thresholds appropriate?

– What is the importance of knowing the key performance indicators KPIs for a business process when trying to implement a business intelligence system?

– Has business process Cybersecurity has been included in continuity of operations plans for areas such as customer data, billing, etc.?

– When conducting a business process reengineering study, what should we look for when trying to identify business processes to change?

– Do we have detailed information on the business process for refunds and charge backs if they are required?

– If we accept wire transfers what is the desired business process around supporting wire transfers?

– To satisfy customers and stakeholders, which internal business process must we excel in?

– How do clients contact client services with any questions about business processes?

– If we accept checks what is the desired business process around supporting checks?

– Do changes in business processes fall under the scope of change management?

– What business process supports the entry and validation of the data?

– What core business processes drive our industry and channel today?

– On what basis would you decide to redesign a business process?

– How will business process and behavioral change be managed?

– How does the solution handle core business processes?

Business process reengineering Critical Criteria:

Have a round table over Business process reengineering quality and arbitrate Business process reengineering techniques that enhance teamwork and productivity.

– Do we cover the five essential competencies-Communication, Collaboration,Innovation, Adaptability, and Leadership that improve an organizations ability to leverage the new Change management in a volatile global economy?

– Where do ideas that reach policy makers and planners as proposals for Change management strengthening and reform actually originate?

– How do we Improve Change management service perception, and satisfaction?

Business solution Critical Criteria:

Unify Business solution governance and prioritize challenges of Business solution.

– What are our needs in relation to Change management skills, labor, equipment, and markets?

– Your employees speak different languages. can your business solution handle it?

– Does Change management analysis isolate the fundamental causes of problems?

– How is the value delivered by Change management being measured?

– Can your business solution handle it?

Change control Critical Criteria:

Consult on Change control decisions and describe which business rules are needed as Change control interface.

– Do we have past Change management Successes?

– What is Effective Change management?

– Why is change control necessary?

– How to Secure Change management?

Diffusion of innovations Critical Criteria:

Devise Diffusion of innovations outcomes and prioritize challenges of Diffusion of innovations.

– For your Change management project, identify and describe the business environment. is there more than one layer to the business environment?

– What tools and technologies are needed for a custom Change management project?

Early adopter Critical Criteria:

Unify Early adopter outcomes and assess and formulate effective operational and Early adopter strategies.

– According to research by MIT and IBM, top-performing companies are three times more likely than lower performers to be sophisticated users of analytics. These early adopters of workforce analytics simply outperform. Organizations at the highest levels of talent analytics practice, including the adoption of workforce analytics, have 8% higher sales growth, 24% higher net operating income growth, and 58% higher sales per employee. How can you achieve similar business results?

– Among the Change management product and service cost to be estimated, which is considered hardest to estimate?

– To what extent does management recognize Change management as a tool to increase the results?

– How do we manage Change management Knowledge Management (KM)?

Employee engagement Critical Criteria:

Define Employee engagement projects and modify and define the unique characteristics of interactive Employee engagement projects.

– Troubleshooting – are problems related to what is actually changing (the change), to the management of tasks and resources to make the change happen (project management) or to issues relating to employee engagement, buy-in and resistance (Change Management)?

– What role can internal branding and employee engagement play in creating a positive brand experience?

– Are there any disadvantages to implementing Change management? There might be some that are less obvious?

– Do the drivers of employee engagement differ significantly in different regions of the world?

– Did a newly introduced employee benefit have a positive effect on employee engagement?

– What specific factors are most associated with higher employee engagement?

– Which managerial competencies foster higher levels of employee engagement?

– Why is employee engagement higher for some job functions than for others?

– How do we Identify specific Change management investment and emerging trends?

– Should we even be focusing on employee engagement?

– Are there Change management problems defined?

Harvard Business School Critical Criteria:

Coach on Harvard Business School projects and correct Harvard Business School management by competencies.

Human resource management Critical Criteria:

Categorize Human resource management tactics and improve Human resource management service perception.

– What are our best practices for minimizing Change management project risk, while demonstrating incremental value and quick wins throughout the Change management project lifecycle?

– How do we measure improved Change management service perception, and satisfaction?

Information technology Critical Criteria:

Systematize Information technology governance and budget for Information technology challenges.

– Do the response plans address damage assessment, site restoration, payroll, Human Resources, information technology, and administrative support?

– Does your company have defined information technology risk performance metrics that are monitored and reported to management on a regular basis?

– If a survey was done with asking organizations; Is there a line between your information technology department and your information security department?

– Do we aggressively reward and promote the people who have the biggest impact on creating excellent Change management services/products?

– How does new information technology come to be applied and diffused among firms?

– The difference between data/information and information technology (it)?

– When do you ask for help from Information Technology (IT)?

– What will drive Change management change?

– Are we Assessing Change management and Risk?

Integrated Authority File Critical Criteria:

Value Integrated Authority File tactics and find the ideas you already have.

– Who will be responsible for making the decisions to include or exclude requested changes once Change management is underway?

– Why is it important to have senior management support for a Change management project?

– When a Change management manager recognizes a problem, what options are available?

Leadership development Critical Criteria:

Think about Leadership development projects and find out.

– How should we modify our leadership development program to drive better business results?

– Where are the best areas for us to target our leadership development program?

– What is the purpose of Change management in relation to the mission?

– What is our Change management Strategy?

McKinsey & Company Critical Criteria:

Sort McKinsey & Company results and develop and take control of the McKinsey & Company initiative.

– Think about the people you identified for your Change management project and the project responsibilities you would assign to them. what kind of training do you think they would need to perform these responsibilities effectively?

– Can we add value to the current Change management decision-making process (largely qualitative) by incorporating uncertainty modeling (more quantitative)?

– How do we make it meaningful in connecting Change management with what users do day-to-day?

North Sea Critical Criteria:

Huddle over North Sea adoptions and work towards be a leading North Sea expert.

Organization studies Critical Criteria:

Understand Organization studies issues and research ways can we become the Organization studies company that would put us out of business.

– What threat is Change management addressing?

Organizational change Critical Criteria:

Brainstorm over Organizational change results and adjust implementation of Organizational change.

– What did you intentionally do from the beginning to the conclusion of the change initiative that you believe was effective?

– Are enough key players on board, especially the main line managers, to keep those left out from blocking progress?

– Does my message supply realistic detail of both the positives and negatives of the change?

– What is the priority order for communication with each stakeholder/group?

– Is the requested change request a result of changes in other project(s)?

– Does it require only a moderate effort to backout the change quickly?

– How will you know if you have succeeded in meeting your objective?

– Think about: how and why was the change introduced and by whom?

– Will the change being considered create new requirements?

– Which senior manager(s) do you want and need on board?

– When does self-management work, and when does it not?

– Are there outside organizations that are influencers?

– How is the organization defining success?

– How do we Lead with Change management in Mind?

– Is the change reliable and low risk?

– How Do We Evaluate Its Success?

– What tools/channels do we use?

– What is it that is causing this?

– How do we sustain our change?

– What is the current state?

Organizational culture Critical Criteria:

Frame Organizational culture risks and clarify ways to gain access to competitive Organizational culture services.

– What do we need to know, and how do we get the information required to answer this question, especially with regard to our organizational culture, technological roadmap, and where both organizations are moving in the long term?

– How is the way you as the leader think and process information affecting your organizational culture?

– Will the organizational culture support new values of the agile team?

– What business benefits will Change management goals deliver if achieved?

– What are internal and external Change management relations?

Organizational development Critical Criteria:

Apply Organizational development failures and spearhead techniques for implementing Organizational development.

– What tools do you use once you have decided on a Change management strategy and more importantly how do you choose?

– Are accountability and ownership for Change management clearly defined?

– How do we maintain Change managements Integrity?

Organizational structure Critical Criteria:

X-ray Organizational structure goals and transcribe Organizational structure as tomorrows backbone for success.

– Another critical success factor is that appropriate governance needs to be in place. That is, is an appropriate organizational structure in place to manage the organization facing the cloud computing solution?

– Do you have a clearly defined organizational structure at organization level in order to sustain the risk management process?

– How will the existing culture and organizational structure be impacted by agile project management?

– How to manage workflows and projects, that are inherently distributed outside the organizational structure?

– What does a typical data warehouse and business intelligence organizational structure look like?

– Are assumptions made in Change management stated explicitly?

– Organizational structure for international business?

– What Organizational Structure is Required?

Performance management Critical Criteria:

Accelerate Performance management strategies and describe the risks of Performance management sustainability.

– How do employee selection and development practices, as well as staff performance management, well-being, motivation, satisfaction, and compensation, contribute to the growth of the organization?

– What does good Customer Service actually mean?

Project management Critical Criteria:

Use past Project management leadership and gather Project management models .

– Agile project management with Scrum derives from best business practices in companies like Fuji-Xerox, Honda, Canon, and Toyota. Toyota routinely achieves four times the productivity and 12 times the quality of competitors. Can Scrum do the same for globally distributed teams?

– From an organizational perspective, what are the trade-offs involved in shifting all project management to an agile approach, versus maintaining a mixed portfolio of agile and traditional development?

– With agile processes promoting the concept of self-directed teams, is there room for the conventional project manager or does this role also need to evolve to suit the principles of the new paradigm?

– How can a company arrange a new project if the management does not know when they will finish the current projects and when the employees will be free to take on a new project?

– Does the software Quality Assurance function have a management reporting channel separate from the software development project management?

– Can we say that the traditional project team is not self-organized, no matter how complex the project is, and what level of team we are discussing?

– Which existing processes, tools and templates for executing projects can be applied to the agile project management framework?

– How can an agile project manager balance team level autonomy and individual level autonomy in agile software teams?

– Exactly how does one go about adapting the agile project management model for collocated teams to virtual ones?

– How could a new product or service be developed in this century without Agile Project Management?

– How do organizations adapt to a radically new framework such as agile?

– What are the Commercial aspects of Project Management?

– So, how does the agile project management model work?

– Are the pms ready to execute agile projects?

– How does cost of change affect software?

– what is causing us to be behind?

– What is the cost of change?

– What is agile anyways?

– What is scrum?

Project stakeholder Critical Criteria:

Grasp Project stakeholder governance and interpret which customers can’t participate in Project stakeholder because they lack skills.

– What are the long-term Change management goals?

Social Science Research Network Critical Criteria:

Cut a stake in Social Science Research Network goals and attract Social Science Research Network skills.

– What sources do you use to gather information for a Change management study?

– Have you identified your Change management key performance indicators?

Social media Critical Criteria:

Incorporate Social media quality and be persistent.

– A compounding model resolution with available relevant data can often provide insight towards a solution methodology; which Change management models, tools and techniques are necessary?

– When you use social media to complain about a Customer Service issue, how often do you feel you get an answer or your complaint is resolved by the company?

– Marketing budgets are tighter, consumers are more skeptical, and social media has changed forever the way we talk about Change management. How do we gain traction?

– What methodology do you use for measuring the success of your social media programs for clients?

– In the past year, have you utilized social media to get a Customer Service response?

– What is our approach to Risk Management in the specific area of social media?

– What is the best way to integrate social media into existing CRM strategies?

– How have you defined R.O.I. from a social media perspective in the past?

– Do you have any proprietary tools or products related to social media?

– What are the best practices for Risk Management in Social Media?

– How will social media change Category Management and retail?

– Do you offer social media training services for clients?

– How does social media redefine business intelligence?

Stakeholder management Critical Criteria:

Illustrate Stakeholder management adoptions and handle a jump-start course to Stakeholder management.

– Are there project management practices that remain constant across traditional, hybrid, and agile approaches (e.g., Risk Management, stakeholder management, team building)?

– What are the disruptive Change management technologies that enable our organization to radically change our business processes?

– What are your most important goals for the strategic Change management objectives?

– How can the value of Change management be defined?

Strategic management Critical Criteria:

Mine Strategic management adoptions and sort Strategic management activities.

– Have the types of risks that may impact Change management been identified and analyzed?

– Who will provide the final approval of Change management deliverables?

Talent management Critical Criteria:

Own Talent management management and overcome Talent management skills and management ineffectiveness.

– What role does communication play in the success or failure of a Change management project?

– How much does it cost to set up an online learning management system?

– Why are Change management skills important?

Top-down and bottom-up design Critical Criteria:

Scrutinze Top-down and bottom-up design engagements and figure out ways to motivate other Top-down and bottom-up design users.

– Which individuals, teams or departments will be involved in Change management?

Training and development Critical Criteria:

Tête-à-tête about Training and development results and report on the economics of relationships managing Training and development and constraints.

– Do the Change management decisions we make today help people and the planet tomorrow?

Transtheoretical model Critical Criteria:

Test Transtheoretical model management and create a map for yourself.

– Do we all define Change management in the same way?

– How do we keep improving Change management?

United Kingdom Critical Criteria:

Brainstorm over United Kingdom leadership and define what our big hairy audacious United Kingdom goal is.

– Is a Change management Team Work effort in place?

W. Edwards Deming Critical Criteria:

Think carefully about W. Edwards Deming tasks and give examples utilizing a core of simple W. Edwards Deming skills.

– How do we ensure that implementations of Change management products are done in a way that ensures safety?

– What are the short and long-term Change management goals?

– Is Change management Required?


This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Change Management Policy Self Assessment:


Author: Gerard Blokdijk

CEO at The Art of Service | http://theartofservice.com

[email protected]


Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Change management External links:

What is change management? – Definition from WhatIs.com

Join Us | Change Management 2017

DCCA Change Management

Acronym and initialism External links:

Acronym and initialism – New World Encyclopedia

Agile software development External links:

Introducing Agile Software Development

Business cycle External links:

Business cycle.pdf | Business Cycle | Keynesian Economics

[PDF]Business cycle timeline – Bureau of Labor Statistics

[PDF]The Nature and Causes of Business Cycles

Business process External links:

Canon Business Process Services

What is business process? – Definition from WhatIs.com

Business Process Manager Job Description and Salary

Business process reengineering External links:


[PPT]Business Process Reengineering: Principles, …

Change control External links:

[DOC]Change Control Procedure – European Commission

[PDF]Change Control Procedure – University of North …


Diffusion of innovations External links:

Nov 01, 1982 · Diffusion of Innovations has 868 ratings and 62 reviews. Lu said: Essential reading if you want to understand how new things come into our …

Diffusion of innovations (Book, 1983) [WorldCat.org]

[PPT]What is the diffusion of innovations?

Employee engagement External links:

CultureIQ | Employee Engagement Surveys To …

Employee Engagement Software | Officevibe

LifeWorks – Employee Engagement & Wellbeing

Harvard Business School External links:

[PDF]Harvard Business School

Programs – Executive Education – Harvard Business School

Human resource management External links:

Home – Lancaster Society for Human Resource Management

Inland Empire Society for Human Resource Management

DHRM | Utah Department of Human Resource Management

Information technology External links:

OHIO: Office of Information Technology |About Email

Rebelmail | UNLV Office of Information Technology (OIT)

Umail | University Information Technology Services

Integrated Authority File External links:

MEDLARS indexing integrated authority file : chemical section

MEDLARS indexing integrated authority file: chemical section

MEDLARS indexing: integrated authority file

Leadership development External links:

Center for Leadership Development

Leadership Development – Workplace Coaching | …

Technology & Data Leadership Development | The Hartford

McKinsey & Company External links:

India | McKinsey & Company

North Sea External links:

North Sea (1938) – IMDb

NORTH SEA : collection eight. (Book, 2017) [WorldCat.org]

North Sea – New World Encyclopedia

Organizational change External links:

CDT Releases Organizational Change Management and …

EdD in Organizational Change and Leadership | USC …

Organizational culture External links:

Organizational Culture – PRACTICAL MANAGEMENT

What Is Organizational Culture? | CultureIQ

Barrett Values Centre | Organizational Culture | Assessment

Organizational development External links:

Title Organizational Development Jobs, Employment | Indeed.com

Home – FSCJ Training and Organizational Development

Organizational structure External links:

Organizational Structure – Air Force Civil Engineer Center

Social Security Organizational Structure

Organizational Structure | North Dakota ITD

Performance management External links:

Performance Management : Team Georgia

Logistics Performance Management | Trax Technologies

Utah Performance Management (UPM) System – DHRM

Project management External links:

LearnSmart IT & Project Management Online Training …

Project stakeholder External links:

Which of the following best describes a project stakeholder

Social Science Research Network External links:

Social Science Research Network – University of …


SSRN: Social Science Research Network – University of …

Social media External links:

U.S. Army Social Media

Social Media Engagement App | Post Planner

Stakeholder management External links:

Stakeholder Management – Project Management Tools …

24. Stakeholder Management – The Open Group

What You Must Know About Stakeholder Management – CEG

Strategic management External links:

Strategic Management Ch. 5 Flashcards | Quizlet

Strategic management (Book, 1993) [WorldCat.org]

KM Strategic Management

Talent management External links:

VIDEOS | U.S. Army Talent Management

U.S. Army Talent Management

VA Learning University – Talent Management System

Top-down and bottom-up design External links:

Top-down and bottom-up design – WOW.com

Training and development External links:

Training and Development

Training and Development — Training & Development — …

Training and Development | Department of Enterprise …

Transtheoretical model External links:

Prochaskas Present the Transtheoretical Model | CIIS

The Transtheoretical Model in the Prevention of …

United Kingdom External links:

Year 2017 Calendar – United Kingdom

Furniture & Home Furnishings | IKEA United Kingdom

Nicola Dodd | United Kingdom | CakeStand Quilts

W. Edwards Deming External links:

The W. Edwards Deming Institute

W. Edwards Deming Quotes – BrainyQuote

The W. Edwards Deming Institute