265 Procurement Project Management Success Criteria

What is involved in Procurement

Find out what the related areas are that Procurement connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Procurement thinking-frame.

How far is your company on its Procurement Project Management journey?

Take this short survey to gauge your organization’s progress toward Procurement Project Management leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.

To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.

Start the Checklist

Below you will find a quick checklist designed to help you think about which Procurement related domains to cover and 265 essential critical questions to check off in that domain.

The following domains are covered:

Procurement, Corporate liability, Copyright status of work by the U.S. government, Business judgment rule, Sources Sought, Business process, Request for Solution, National Diet Library, Hierarchical organization, Indirect procurement, Stock market, Chartered Institute of Procurement & Supply, Cloud computing, Asset management, Power management, Brand management, Maintenance, repair, and operations, Market economy, Service management, Business statistics, Systems management, Strategic sourcing, Materials management, Innovation management, Operations management, Financial statement analysis, Talent management, Problem management, Spend analysis, Organizational behavior, Commercial law, Electronic business, Limited liability company, Commercial management, Product management, Procurement outsourcing, Contract management, Development economics, Organizational patterns, Legal personality, Audit committee, Organizational space, Advisory board, Total cost of acquisition, Economic development, Supervisory board, Buyer leverage, Business model, Human resources, Financial accounting, Change management, Human resource management, International business, State-owned enterprise, Best value, Management information system, Supplier relationship management, Corporate law, Performance management, Capital budgeting, Financial audit, Shared services, Consumer behaviour, Public economics:

Procurement Critical Criteria:

Probe Procurement visions and devise Procurement key steps.

– What kind of guidance do you follow to ensure that your procurement language is both specific and comprehensive enough to result in acquiring secure components and systems?

– Are the organizations current procurement rules and culture set-up to approve and finance fluctuating costs, i.e. pay-per-use over fixed price services?

– What finance, procurement and Human Resources business processes should be included in the scope of a erp solution?

– Have policies been developed for the procurement and use of evaluated security products as appropriate?

– Who is responsible for ensuring appropriate resources (time, people and money) are allocated to Procurement?

– What security considerations need to be addressed during the procurement life cycle?

– Are the procurement procedures such that undue delays can be avoided?

– Have you sought IT procurements for similar programs in the past?

– Municipal or federal procurement protocols may also apply?

– Will Procurement deliverables need to be tested and, if so, by whom?

– How can we lower our procurement costs?

– How do we lower our procurement costs?

– How can the value of Procurement be defined?

Corporate liability Critical Criteria:

Troubleshoot Corporate liability outcomes and intervene in Corporate liability processes and leadership.

– Think about the people you identified for your Procurement project and the project responsibilities you would assign to them. what kind of training do you think they would need to perform these responsibilities effectively?

– Are there Procurement Models?

Copyright status of work by the U.S. government Critical Criteria:

Do a round table on Copyright status of work by the U.S. government adoptions and revise understanding of Copyright status of work by the U.S. government architectures.

– Marketing budgets are tighter, consumers are more skeptical, and social media has changed forever the way we talk about Procurement. How do we gain traction?

– Are there recognized Procurement problems?

Business judgment rule Critical Criteria:

Reorganize Business judgment rule results and research ways can we become the Business judgment rule company that would put us out of business.

– What are the success criteria that will indicate that Procurement objectives have been met and the benefits delivered?

– How can you negotiate Procurement successfully with a stubborn boss, an irate client, or a deceitful coworker?

– What are the short and long-term Procurement goals?

Sources Sought Critical Criteria:

Explore Sources Sought visions and work towards be a leading Sources Sought expert.

– Can Management personnel recognize the monetary benefit of Procurement?

– What are internal and external Procurement relations?

Business process Critical Criteria:

Examine Business process governance and maintain Business process for success.

– At what point will vulnerability assessments be performed once Procurement is put into production (e.g., ongoing Risk Management after implementation)?

– What is the importance of knowing the key performance indicators KPIs for a business process when trying to implement a business intelligence system?

– Are interruptions to business activities counteracted and critical business processes protected from the effects of major failures or disasters?

– Has business process Cybersecurity has been included in continuity of operations plans for areas such as customer data, billing, etc.?

– What are the disruptive Procurement technologies that enable our organization to radically change our business processes?

– Do the functional areas need business process integration (e.g., order entl. billing, or Customer Service)?

– Do we have detailed information on the business process for refunds and charge backs if they are required?

– If we accept wire transfers what is the desired business process around supporting wire transfers?

– To satisfy customers and stakeholders, which internal business process must we excel in?

– If we accept checks what is the desired business process around supporting checks?

– What would Eligible entity be asked to do to facilitate your normal business process?

– What core business processes drive our industry and channel today?

– On what basis would you decide to redesign a business process?

– How does the solution handle core business processes?

– What/how are business processes defined?

Request for Solution Critical Criteria:

Think about Request for Solution goals and achieve a single Request for Solution view and bringing data together.

– How do senior leaders actions reflect a commitment to the organizations Procurement values?

– Are there Procurement problems defined?

– How to Secure Procurement?

National Diet Library Critical Criteria:

Facilitate National Diet Library governance and use obstacles to break out of ruts.

– What prevents me from making the changes I know will make me a more effective Procurement leader?

– How does the organization define, manage, and improve its Procurement processes?

Hierarchical organization Critical Criteria:

Steer Hierarchical organization adoptions and figure out ways to motivate other Hierarchical organization users.

– What knowledge, skills and characteristics mark a good Procurement project manager?

– What tools and technologies are needed for a custom Procurement project?

– Do we have past Procurement Successes?

Indirect procurement Critical Criteria:

Reorganize Indirect procurement projects and interpret which customers can’t participate in Indirect procurement because they lack skills.

– What are the top 3 things at the forefront of our Procurement agendas for the next 3 years?

– Is a Procurement Team Work effort in place?

Stock market Critical Criteria:

Derive from Stock market planning and create a map for yourself.

– What role does communication play in the success or failure of a Procurement project?

– Is maximizing Procurement protection the same as minimizing Procurement loss?

– Have the types of risks that may impact Procurement been identified and analyzed?

Chartered Institute of Procurement & Supply Critical Criteria:

Powwow over Chartered Institute of Procurement & Supply tactics and inform on and uncover unspoken needs and breakthrough Chartered Institute of Procurement & Supply results.

– Do Procurement rules make a reasonable demand on a users capabilities?

– Do we all define Procurement in the same way?

– How can we improve Procurement?

Cloud computing Critical Criteria:

Discourse Cloud computing planning and develop and take control of the Cloud computing initiative.

– Have you considered what measures you will need to implement to ensure that the cloud provider complies with all applicable federal, state, and local privacy laws, including ferpa?

– Well-defined, appropriate concepts of the technology are in widespread use, the technology may have been in use for many years, a formal mathematical model is defined, etc.)?

– How do the end users of cloud computing know that their information is not having any availability and security issues?

– Change in technology and prices over time: what will billing units be like for the higher-level virtualization clouds?

– If the application is used to generate revenue, is the move to cloud computing expected to increase that revenue?

– What are the existing or planned mechanisms to assess the interoperability of different vendor implementations?

– Data segregation: will the financial institutions data share resources with data from other cloud clients?

– How do you prove data provenance in a cloud computing scenario when you are using shared resources?

– What are the key business and technical challenges of transitioning to a cloud computing strategy?

– What makes cloud computing well suited for supply chain management applications?

– How can cloud stakeholders ensure and promote the security of Cloud computing?

– Which cloud service model encompasses the complete cloud computing stack?

– How is cloud computing shaping enterprise communications?

– What is the first priority cloud security concern?

– How is cloud computing related to web analytics?

– What percent of the market will not use cloud?

– How do you prepare your data center for Cloud?

– Why is cloud security such a big challenge?

– What problems does cloud computing solve?

– How do I estimate cloud computing costs?

Asset management Critical Criteria:

Set goals for Asset management planning and mentor Asset management customer orientation.

– Is an asset management process(es) in place to inventory and manage this new asset (investment) from a property management perspective, to provide Configuration Management support, and to monitor system performance?

– What other organizational variables, such as reward systems or communication systems, affect the performance of this Procurement process?

– What are the key differences for us between asset management and Service Management?

– What is your it asset management program. is it manual or automated (which vendor)?

– Use of non-corporate assets on the network -byod devices and software allowed?

– What assets are being used with it (software, components)?

– What are the request tracking needs of our organization?

– How do we determine who is entitled to what software?

– Who can authorize and approve changes?

– How should a value be assigned to it?

– What is currently being used/done?

– Where in its life cycle is it?

– Why investigate other systems?

– How about your mobile assets?

– Which assets need managing ?

– Which assets need managing?

– Who can initiate changes?

– It assets -what are they?

– What do it staff need?

– What are it assets?

Power management Critical Criteria:

Air ideas re Power management adoptions and document what potential Power management megatrends could make our business model obsolete.

– Does Procurement create potential expectations in other areas that need to be recognized and considered?

– What vendors make products that address the Procurement needs?

– How do we go about Securing Procurement?

Brand management Critical Criteria:

Mine Brand management results and achieve a single Brand management view and bringing data together.

– What are the usability implications of Procurement actions?

– What is our Procurement Strategy?

Maintenance, repair, and operations Critical Criteria:

Review Maintenance, repair, and operations leadership and integrate design thinking in Maintenance, repair, and operations innovation.

– Can we add value to the current Procurement decision-making process (largely qualitative) by incorporating uncertainty modeling (more quantitative)?

– Risk factors: what are the characteristics of Procurement that make it risky?

Market economy Critical Criteria:

Set goals for Market economy tasks and know what your objective is.

– Who will be responsible for making the decisions to include or exclude requested changes once Procurement is underway?

– How do we know that any Procurement analysis is complete and comprehensive?

– Is Procurement dependent on the successful delivery of a current project?

Service management Critical Criteria:

Add value to Service management planning and optimize Service management leadership as a key to advancement.

– So you have designed a great process, have invested in a slick itsm tool and paid your consultants for the best advice you could purchase. What makes you think anyone is actually going to follow the new processes after you close up the project and take down the posters?

– How do we provide the context for investment considerations (which services does an investment affect, and how does that fit with the business strategy and priorities?

– Which cloud Service Management process maintains information in the Configuration Management database (cmdb)?

– What if extending the services you offer to meet increasing customer needs was profitable?

– What are the use cases that your org is targeting currently for its CMDB/CMS?

– Are facilities and equipment adequately maintained for safety and sanitation?

– What level of service resilience and backup is provided within the service?

– What factors influence the success of implementing it service management?

– If your itsm team is slated for growth, what are the relevant reasons?

– Is there a defined enterprise it tool strategy and architecture model?

– Is the service provider eligible for certification under the scheme?

– What does a disaster recovery plan look like?

– Will the customers and consumers be notified?

– Does anyone know the value of enterprise it?

– When does the work need to be completed?

– does not soa solve these problems?

– Is ITIL becoming irrelevant?

– What is working?

Business statistics Critical Criteria:

Experiment with Business statistics management and report on the economics of relationships managing Business statistics and constraints.

– What will be the consequences to the business (financial, reputation etc) if Procurement does not go ahead or fails to deliver the objectives?

– Will new equipment/products be required to facilitate Procurement delivery for example is new software needed?

– How much does Procurement help?

Systems management Critical Criteria:

Brainstorm over Systems management visions and slay a dragon.

– How do mission and objectives affect the Procurement processes of our organization?

– What are your most important goals for the strategic Procurement objectives?

– Does the Procurement task fit the clients priorities?

Strategic sourcing Critical Criteria:

Closely inspect Strategic sourcing quality and test out new things.

– Is Supporting Procurement documentation required?

Materials management Critical Criteria:

Check Materials management outcomes and use obstacles to break out of ruts.

– Does Procurement analysis show the relationships among important Procurement factors?

– Have you identified your Procurement key performance indicators?

Innovation management Critical Criteria:

Brainstorm over Innovation management projects and finalize specific methods for Innovation management acceptance.

– How do your measurements capture actionable Procurement information for use in exceeding your customers expectations and securing your customers engagement?

– Do those selected for the Procurement team have a good general understanding of what Procurement is all about?

Operations management Critical Criteria:

Shape Operations management strategies and devise Operations management key steps.

– How do you incorporate cycle time, productivity, cost control, and other efficiency and effectiveness factors into these Procurement processes?

– What are the most important capabilities we consider when evaluating asset and Service Management providers?

– Do we have a high level of process automation connecting our asset and Service Management?

– How do we manage Procurement Knowledge Management (KM)?

– Do you have a single view into it Service Management?

– Is our company developing its Human Resources?

– What is Effective Procurement?

Financial statement analysis Critical Criteria:

Weigh in on Financial statement analysis tactics and get answers.

– What are your key performance measures or indicators and in-process measures for the control and improvement of your Procurement processes?

– Have all basic functions of Procurement been defined?

Talent management Critical Criteria:

Cut a stake in Talent management governance and describe which business rules are needed as Talent management interface.

– Think about the functions involved in your Procurement project. what processes flow from these functions?

– How much does it cost to set up an online learning management system?

– What are the Essentials of Internal Procurement Management?

– Why should we adopt a Procurement framework?

Problem management Critical Criteria:

Refer to Problem management results and separate what are the business goals Problem management is aiming to achieve.

– How do we ensure that implementations of Procurement products are done in a way that ensures safety?

– What are the business goals Procurement is aiming to achieve?

– What is a key activity in problem management?

Spend analysis Critical Criteria:

Conceptualize Spend analysis governance and find answers.

– Are we making progress? and are we making progress as Procurement leaders?

– Does Procurement analysis isolate the fundamental causes of problems?

– Can we do Procurement without complex (expensive) analysis?

Organizational behavior Critical Criteria:

Experiment with Organizational behavior tasks and simulate teachings and consultations on quality process improvement of Organizational behavior.

– Is Procurement Realistic, or are you setting yourself up for failure?

– Should organizational behavior management expand its content?

– How Do We Know What We Know about Organizational Behavior?

Commercial law Critical Criteria:

Concentrate on Commercial law outcomes and do something to it.

– Record-keeping requirements flow from the records needed as inputs, outputs, controls and for transformation of a Procurement process. ask yourself: are the records needed as inputs to the Procurement process available?

Electronic business Critical Criteria:

Look at Electronic business issues and ask questions.

– Why are Procurement skills important?

Limited liability company Critical Criteria:

Guard Limited liability company adoptions and correct better engagement with Limited liability company results.

– How do we make it meaningful in connecting Procurement with what users do day-to-day?

Commercial management Critical Criteria:

Troubleshoot Commercial management management and get answers.

– What is our formula for success in Procurement ?

Product management Critical Criteria:

Differentiate Product management strategies and pioneer acquisition of Product management systems.

– A vital question in new product management is: how should the business most effectively invest its research and development (r&d) and new product resources?

– In marketplace businesses what is the optimal relationship between product management Category Management and marketing?

– Among the Procurement product and service cost to be estimated, which is considered hardest to estimate?

– What is the optimal relationship between Product Management Category Management and Marketing?

– In what ways are Procurement vendors and us interacting to ensure safe and effective use?

– What new services of functionality will be implemented next with Procurement ?

– What are the a best practices for Agile SCRUM Product Management?

Procurement outsourcing Critical Criteria:

Scan Procurement outsourcing risks and grade techniques for implementing Procurement outsourcing controls.

– A compounding model resolution with available relevant data can often provide insight towards a solution methodology; which Procurement models, tools and techniques are necessary?

– Is the scope of Procurement defined?

Contract management Critical Criteria:

Scrutinze Contract management risks and raise human resource and employment practices for Contract management.

– Who will be responsible for deciding whether Procurement goes ahead or not after the initial investigations?

– Is there a view as to when the market should be re-tested for the goods/services?

– Is a disaster/back-up recovery system in place for each system?

Development economics Critical Criteria:

Scan Development economics risks and balance specific methods for improving Development economics results.

– Are we Assessing Procurement and Risk?

Organizational patterns Critical Criteria:

Accelerate Organizational patterns outcomes and frame using storytelling to create more compelling Organizational patterns projects.

Legal personality Critical Criteria:

Deliberate over Legal personality decisions and improve Legal personality service perception.

– What may be the consequences for the performance of an organization if all stakeholders are not consulted regarding Procurement?

Audit committee Critical Criteria:

Closely inspect Audit committee decisions and summarize a clear Audit committee focus.

– What are the key elements of your Procurement performance improvement system, including your evaluation, organizational learning, and innovation processes?

– Is there anyone on the board or audit committee with an it background?

– What are all of our Procurement domains and what do they do?

Organizational space Critical Criteria:

Be responsible for Organizational space planning and suggest using storytelling to create more compelling Organizational space projects.

– What tools do you use once you have decided on a Procurement strategy and more importantly how do you choose?

– What is the total cost related to deploying Procurement, including any consulting or professional services?

– How is the value delivered by Procurement being measured?

Advisory board Critical Criteria:

Cut a stake in Advisory board strategies and learn.

– Who will provide the final approval of Procurement deliverables?

Total cost of acquisition Critical Criteria:

Have a session on Total cost of acquisition visions and find out.

– How do we Identify specific Procurement investment and emerging trends?

– What business benefits will Procurement goals deliver if achieved?

Economic development Critical Criteria:

Have a round table over Economic development decisions and prioritize challenges of Economic development.

– What are current Procurement Paradigms?

Supervisory board Critical Criteria:

Understand Supervisory board strategies and create Supervisory board explanations for all managers.

– How do you determine the key elements that affect Procurement workforce satisfaction? how are these elements determined for different workforce groups and segments?

Buyer leverage Critical Criteria:

Co-operate on Buyer leverage tasks and do something to it.

Business model Critical Criteria:

Group Business model leadership and balance specific methods for improving Business model results.

– How can we create a secure environment to protect our data, especially when new business models like cloud computing and mobility leave us with little control over it?

– Do we aggressively reward and promote the people who have the biggest impact on creating excellent Procurement services/products?

– How can we take rapid and informed action given the dramatic changes the IoT will make to our traditional business models?

– What applications will first become mainstream and under which business model will they operate?

– How well does the product fit our current and planned business model(s)?

– What potential megatrends could make our business model obsolete?

Human resources Critical Criteria:

Set goals for Human resources engagements and look at the big picture.

– Does the information security function actively engage with other critical functions, such as it, Human Resources, legal, and the privacy officer, to develop and enforce compliance with information security and privacy policies and practices?

– Who will be responsible for leading the various bcp teams (e.g., crisis/emergency, recovery, technology, communications, facilities, Human Resources, business units and processes, Customer Service)?

– Have we adopted and promoted the companys culture of integrity management, including ethics, business practices and Human Resources evaluations?

– Should pay levels and differences reflect the earnings of colleagues in the country of the facility, or earnings at the company headquarters?

– what is to keep those with access to some of an individuals personal data from browsing through other parts of it for other reasons?

– Do we perform an environmental scan of hr strategies within the hr community (what/how are others planning)?

– Does the cloud service provider have necessary security controls on their human resources?

– Why is it important to have senior management support for a Procurement project?

– What are the legal risks in using Big Data/People Analytics in hiring?

– Can you think of other ways to reduce the costs of managing employees?

– To achieve our goals, how must our organization learn and innovate?

– What steps are taken to promote compliance with the hr principles?

– How do you view the department and staff members as a whole?

– To achieve our vision, what customer needs must we serve?

– Do you need to develop a Human Resources manual?

– How do we engage the stakeholders?

– Why is transparency important?

– Can you trust the algorithm?

– Is the hr plan effective ?

Financial accounting Critical Criteria:

Mix Financial accounting projects and innovate what needs to be done with Financial accounting.

Change management Critical Criteria:

Read up on Change management strategies and balance specific methods for improving Change management results.

– Workforce Change Management How do you prepare your workforce for changing capability and capacity needs? How do you manage your workforce, its needs, and your needs to ensure continuity, prevent workforce reductions, and minimize the impact of workforce reductions, if they do become necessary? How do you prepare for and manage periods of workforce growth?

– Troubleshooting – are problems related to what is actually changing (the change), to the management of tasks and resources to make the change happen (project management) or to issues relating to employee engagement, buy-in and resistance (Change Management)?

– Has the team ensured that key cultural barriers (e.g., training and skills required for new jobs, entrenched culture, incompatible support structures, fear of downsizing) are addressed in its Change Management strategy?

– What are our best practices for minimizing Procurement project risk, while demonstrating incremental value and quick wins throughout the Procurement project lifecycle?

– Do you have resources, processes, and methodologies in place to provide training and organizational change management services?

– What are some concrete ways to help executives understand the value of change management?

– How do we measure improved Procurement service perception, and satisfaction?

– In what scenarios should change management systems be introduced?

– Are Organizational Change managements best practices (eg Kotter) applied?

– How pro-active is the Organizational Change Management Plan?

– What is the latest success strategy in change management?

– When and how is Change Management used on a project?

– What is workplace Change Management?

– Why do we need Change Management?

– When to start Change Management?

Human resource management Critical Criteria:

Accelerate Human resource management risks and correct better engagement with Human resource management results.

– What are your results for key measures or indicators of the accomplishment of your Procurement strategy and action plans, including building and strengthening core competencies?

International business Critical Criteria:

Revitalize International business management and assess and formulate effective operational and International business strategies.

– Organizational structure for international business?

– How would one define Procurement leadership?

State-owned enterprise Critical Criteria:

Nurse State-owned enterprise leadership and perfect State-owned enterprise conflict management.

Best value Critical Criteria:

Deliberate Best value adoptions and cater for concise Best value education.

– Are assumptions made in Procurement stated explicitly?

Management information system Critical Criteria:

Shape Management information system quality and diversify by understanding risks and leveraging Management information system.

Supplier relationship management Critical Criteria:

Contribute to Supplier relationship management leadership and get out your magnifying glass.

– what is the best design framework for Procurement organization now that, in a post industrial-age if the top-down, command and control model is no longer relevant?

– How can skill-level changes improve Procurement?

Corporate law Critical Criteria:

Wrangle Corporate law governance and define Corporate law competency-based leadership.

Performance management Critical Criteria:

Concentrate on Performance management issues and find the ideas you already have.

– How do employee selection and development practices, as well as staff performance management, well-being, motivation, satisfaction, and compensation, contribute to the growth of the organization?

– Is the Procurement organization completing tasks effectively and efficiently?

– What does good Customer Service actually mean?

– Is Procurement Required?

Capital budgeting Critical Criteria:

Investigate Capital budgeting projects and intervene in Capital budgeting processes and leadership.

– When using the time adjusted rate of return method, how does one know when the true rate of return has been found?

– Why should the risk associated with a project be considered when making a capital budgeting decision?

– Does the contribution of corporate cash holdings and dividends to firm value depend on governance?

– What are the tax benefits of depreciation and how do they play into cash flow calculations?

– What is the link between a firms business strategy and its capital budgeting process?

– What is the difference between a current expenditure and a capital investment?

– If two investments have the same payback period, are they equally desirable?

– What actions should corporate managers take before implementing a project?

– Should financing costs be considered when measuring a projects cash flows?

– What is the basic present value equation used in capital budgeting?

– Should sunk costs be included when estimating cash flows?

– Does our organization need more Procurement education?

– What happens if the net cash flows are uneven?

– What is Internal Rate of Return (IRR)?

– When are the NPV and IRR reliable?

– What is operating leverage?

– What is capital budgeting?

– What is NPV?

Financial audit Critical Criteria:

Gauge Financial audit tactics and finalize the present value of growth of Financial audit.

– What are our needs in relation to Procurement skills, labor, equipment, and markets?

– What will drive Procurement change?

Shared services Critical Criteria:

Interpolate Shared services planning and sort Shared services activities.

– Consider your own Procurement project. what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?

Consumer behaviour Critical Criteria:

Face Consumer behaviour projects and overcome Consumer behaviour skills and management ineffectiveness.

– What are your current levels and trends in key measures or indicators of Procurement product and process performance that are important to and directly serve your customers? how do these results compare with the performance of your competitors and other organizations with similar offerings?

Public economics Critical Criteria:

Explore Public economics quality and find the essential reading for Public economics researchers.

Conclusion:

This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Procurement Project Management Self Assessment:

https://store.theartofservice.com/Procurement-Project-Management-A-Comprehensive-Primer/

Author: Gerard Blokdijk

CEO at The Art of Service | http://theartofservice.com

[email protected]

https://www.linkedin.com/in/gerardblokdijk

Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.

External links:

To address the criteria in this checklist, these selected resources are provided for sources of further research and information:

Procurement External links:

[PDF]TITLE I–PROCUREMENT
http://docs.house.gov/billsthisweek/20131209/FY14NDAA-JES.pdf

Title 62 – PROCUREMENT – PA General Assembly
http://www.legis.state.pa.us/WU01/LI/LI/CT/HTM/62/62.HTM

Corporate liability External links:

Corporate liability (Book, 2000) [WorldCat.org]
http://www.worldcat.org/title/corporate-liability/oclc/43879774

Business judgment rule External links:

Business Judgment Rule | FindHOALaw
http://findhoalaw.com/business-judgment-rule

Business Judgment Rule legal definition – Quimbee
https://www.quimbee.com/keyterms/business-judgment-rule

Sources Sought External links:

[PDF]Sources Sought Notice – Oklahoma
https://www.ok.gov/cio/documents/SourcesSoughtNotice.pdf

Business process External links:

Onshore credit to cash business process outsourcing
https://www.vwinc.com

Business Process Outsourcing | BPO | DATAMARK, Inc.
https://www.datamark.net

Infosys BPM – Business Process Management | BPM …
https://www.infosysbpm.com

Request for Solution External links:

REQUEST FOR SOLUTION – genavsystems.com
http://genavsystems.com/gf/request_for_solution.htm

National Diet Library External links:

List of Online Services | National Diet Library
http://www.ndl.go.jp/en/service/online_service.html

National Diet Library | library, Tokyo, Japan | Britannica.com
https://www.britannica.com/topic/National-Diet-Library

The National Diet Library, Tokyo, Japan, 1949
http://www.loc.gov/pictures/item/2005688645

Hierarchical organization External links:

Hierarchical Organization of Resources for Localization
https://msdn.microsoft.com/en-us/library/756hydy4.aspx

Based on hierarchical organization,order these terms …
https://brainly.com/question/1679805

[PDF]The Hierarchical Organization of Life
http://wps.prenhall.com/wps/media/objects/2688/2752944/PDF/01_A02.pdf

Indirect procurement External links:

Indirect Procurement | MRO Procurement | SDI
https://www.sdi.com/what-is-enterprise-mro/procurement

Indirect Procurement Services | IndirectPro by COPC Inc.
https://indirectpro.com

Stock market External links:

Yahoo Finance – Business Finance, Stock Market, Quotes, …
https://finance.yahoo.com

What is the stock market and what does the stock market …
http://www.answers.com/Q/What_is_the_stock_market_and_what_does_the_stock_market_…

Stock market today: News, data and summary – MSN Money
http://www.msn.com/en-us/money/markets

Chartered Institute of Procurement & Supply External links:

The Chartered Institute of Procurement & Supply · January 8 at 7:18am · There is just one week left to enter the CIPS Middle East Supply Management Awards 2018.
http://4.8/5(6)

Chartered Institute of Procurement & Supply – Official Site
https://www.cips.org

Cloud computing External links:

Microsoft Azure Cloud Computing Platform & Services
https://azure.microsoft.com

Compliant Cloud Computing Simplified – Lumen21
https://www.lumen21.com

CRM Software & Cloud Computing Solutions – Salesforce UK
https://www.salesforce.com/uk

Asset management External links:

AQR – Alternative Investments | Asset Management | AQR
https://www.aqr.com

Home | Deutsche Asset Management
https://fundsus.deutscheam.com

Home – J.P. Morgan Asset Management
https://am.jpmorgan.com/us/en/asset-management/gim/adv/home

Power management External links:

Information about power management setting on a …
https://support.microsoft.com/en-us/help/2740020

Power Innovations International | Power Management …
https://powerinnovations.com

Brand management External links:

Our Brand Management Solution – MarketNow – …
http://www.data-source.com/our-solution-marketnow

RepEquity® | Digital Brand Management, Search …
https://www.repequity.com

Market economy External links:

Market Economy – Investopedia – Sharper Insight. …
http://investopedia.com/terms/m/marketeconomy.asp

Market Economy | Definition of Market Economy by …
https://www.merriam-webster.com/dictionary/market economy

Service management External links:

Franchise Field Service Management Software – ServiceBridge
https://www.servicebridge.com

Client Access – Service Management Group
https://reporting.smg.com

ServiceAide Cloud Service Management
https://csm3.serviceaide.com

Business statistics External links:

Business Statistics – AbeBooks
https://www.abebooks.com/book-search/title/business-statistics/pics

Business statistics (Journal, magazine, 1951) …
http://www.worldcat.org/title/business-statistics/oclc/1227582

Business Statistics Chapter 3 Flashcards | Quizlet
https://quizlet.com/26313550/business-statistics-chapter-3-flash-cards

Systems management External links:

Welcome to the Mail Systems Management Association
https://www.msmanational.org

Home – Crisis Systems Management
https://crisisnegotiation.us

– Operation Processes and Systems Management …
https://entapps.indot.in.gov/OPSM/Dashboard/UserRequest

Strategic sourcing External links:

TractManager: Strategic Sourcing Applications for …
https://www.tractmanager.com

Category Management and Strategic Sourcing Defined
https://www.acq.osd.mil/dpap/ss/index.html

What is strategic sourcing? – Definition from WhatIs.com
http://searchhrsoftware.techtarget.com/definition/strategic-sourcing

Materials management External links:

CHMM | Institute of Hazardous Materials Management
https://www.ihmm.org/certificants/chmm

Institute of Hazardous Materials Management
https://www.ihmm.org

State of Oregon: Materials Management – Recycling Markets
http://www.oregon.gov/deq/mm/Pages/Recycling-Markets.aspx

Innovation management External links:

End-to-end Innovation Management software • InnovationCast
https://innovationcast.com

Innovation Management from the Experts – Ideawake
https://ideawake.com

Imaginatik | Innovation Management Software & Consulting
https://www.imaginatik.com

Operations management External links:

Operations Management Software | Dude Solutions
https://www.dudesolutions.com

Financial statement analysis External links:

Financial Statement Analysis: An Introduction
https://www.cleverism.com/financial-statement-analysis-introduction

Financial Statement Analysis – Investopedia
https://www.investopedia.com/terms/f/financial-statement-analysis.asp

[PDF]Introduction to Financial Statement Analysis 7 – …
http://www.cengage.com/resource_uploads/downloads/1111823456_505207.pdf

Talent management External links:

Snagajob – Talent Management System
https://hiring.snagajob.com/tms

VA Learning University – Talent Management System
https://www.tms.va.gov

Talent management is an organization’s ability to recruit, retain, and produce the most talented employees available in the job market. Talent consistently uncovers benefits in these critical economic areas: revenue, customer satisfaction, quality, productivity, cost, cycle time, and market capitalization.
http://Reference: en.wikipedia.org/wiki/Talent_management

Problem management External links:

Problem Management | ServiceNow
https://www.servicenow.com/products/problem-management.html

Spend analysis External links:

Advantage Spend Analysis Program (ASAP)
https://www.asap.gsa.gov

Organizational behavior External links:

Organizational behavior (Book, 2005) [WorldCat.org]
http://www.worldcat.org/title/organizational-behavior/oclc/53231375

Organizational Behavior – AbeBooks
https://www.abebooks.com/book-search/title/organizational-behavior

Journal of Organizational Behavior on JSTOR
https://www.jstor.org/journal/jorgabeha

Commercial law External links:

Text Book Commercial Law – AbeBooks
https://www.abebooks.com/book-search/title/text-book-commercial-law

Commercial law (Book, 2016) [WorldCat.org]
http://www.worldcat.org/title/commercial-law/oclc/947092379

Commercial Law legal definition of Commercial Law
https://legal-dictionary.thefreedictionary.com/Commercial+Law

Electronic business External links:

Electronic Business Services
http://epa.ohio.gov/dsw/ebs.aspx

Electronic Business (Book, 2001) [WorldCat.org]
http://www.worldcat.org/title/electronic-business/oclc/718037349

[PDF]Electronic Business Transactions – Mass.Gov
http://www.mass.gov/dor/docs/dor/options/pdfs/debithdbk.pdf

Limited liability company External links:

Limited Liability Company Publications/Forms
http://www.cyberdriveillinois.com/publications/business_services/llc.html

Free LLC Operating Agreement for a Limited Liability Company
https://www.northwestregisteredagent.com/free-operating-agreement.html

[PDF]Limited Liability Company (LLC) Cancellation …
http://bpd.cdn.sos.ca.gov/llc/forms/llc-3–4-7.pdf

Commercial management External links:

About us – Institute of Commercial Management
http://icm.education/about-us-2

[PDF]The Institute of Commercial Management
http://www.panafstrag.org/downloads/1/10.pdf

Product management External links:

Master’s Degree in Drug Development & Product Management
https://ddpm.ucsd.edu

Home – Sports Product Management – University of Oregon
https://sportsbusiness.uoregon.edu/spm

Product Management & Designer Training Program | …
https://executive.berkeley.edu/programs/product-management

Procurement outsourcing External links:

Procurement Outsourcing That Delivers | CTA Procurement
https://omniprocurement.com

Top Procurement Outsourcing Company | …
https://www.empoweringcpo.com/about-us

Contract management External links:

What is Contract Management? – Business News Daily
http://businessnewsdaily.com/4813-contract-management.html

[PDF]Contract Management Manual – September 2016
https://www.mdt.mt.gov/publications/docs/grants/subgrantee_manual.pdf

[PDF]CONTRACT MANAGEMENT PLAN – Acquisition.GOV
https://www.acquisition.gov/seven_steps/library/CMP-Rev1-030827.pdf

Development economics External links:

Development Economics Flashcards | Quizlet
https://quizlet.com/20649163/development-economics-flash-cards

Home | International and Development Economics
https://ide.yale.edu

Center for Development Economics
https://cde.williams.edu

Organizational patterns External links:

Quiz #4: Organizational Patterns – Instructure
https://bucks.instructure.com/courses/1073250/assignments/7694076

Text Structure and Organizational Patterns Worksheets
https://www.englishworksheetsland.com/grade5/5structure.html

Legal personality External links:

[PDF]LEGAL PERSONALITY – welcome to Nigerian Law Guru
http://nigerianlawguru.com/caselaw_digest/LEGAL PERSONALITY.pdf

“EU Legal Personality in Foreign Policy?” by Rafael Leal …
http://law.bepress.com/expresso/eps/1754

Legal personality legal definition of Legal personality
https://legal-dictionary.thefreedictionary.com/Legal+personality

Audit committee External links:

[PDF]Rule 3525: Audit Committee Pre-approval of Non …
http://pcaobus.org/Rules/Documents/Rule_3525.pdf

Organizational space External links:

Organizational Space :: Evolve
http://evolve.cc/organizational-space

Advisory board External links:

Buildings – Electrical Advisory Board
http://www1.nyc.gov/site/buildings/codes/electrical-advisory-board.page

Advisory Board – Official Site
https://www.advisory.com

The Advisory Board Company – Official Site
https://www.advisoryboardcompany.com

Economic development External links:

Indiana Economic Development Corporation
https://www.iedc.in.gov

Welcome to the New Mexico Economic Development …
https://gonm.biz

Department of Economic Development – Missouri
https://ded.mo.gov

Supervisory board External links:

Supervisory Board – Robeco
https://www.robeco.com/en/about-us/supervisory-board.html

Supervisory Board – CB&I
https://www.cbi.com/Who-We-Are/Leadership-Team/Supervisory-Board

Management – Supervisory Board – thyssenkrupp AG
https://www.thyssenkrupp.com/en/company/management/supervisory-board

Business model External links:

Example of a Business Model – Plan to Start
http://plantostart.com/example-business-model

Business Model – Investopedia
http://investopedia.com/terms/b/businessmodel.asp

Business Model – Investopedia
https://www.investopedia.com/terms/b/businessmodel.asp

Human resources External links:

Human Resources Job Titles – The Balance
https://www.thebalance.com/human-resources-job-titles-1917595

Human Resources Job Titles-The Ultimate Guide | upstartHR
https://upstarthr.com/human-resources-job-titles-the-ultimate-guide

Human Resources Job Titles | Enlighten Jobs
http://www.enlightenjobs.com/human-resources-job-titles.php

Financial accounting External links:

Financial Accounting quiz’s Flashcards | Quizlet
https://quizlet.com/11640510/financial-accounting-quizs-flash-cards

Financial accounting is a specialized form of accounting that keeps track of transactions.
http://Reference: www.accountingcoach.com/financial-accounting/explanation

Change management External links:

[PDF]Organizational Change Management Readiness …
https://cdt.ca.gov/wp-content/uploads/2017/02/OCM-Readiness-Guide.pdf

10 Change Management Best Practices | The Fast Track
https://www.quickbase.com/blog/10-best-practices-in-change-management

CDT Releases Organizational Change Management and …
https://techblog.ca.gov/2017/09/ocm-bpr-framework-release

Human resource management External links:

Home – Lancaster Society for Human Resource Management
https://lancastershrm.org

DHRM | Utah Department of Human Resource Management
https://dhrm.utah.gov

Human Resource Management – Encyclopedia – Inc.com
http://www.inc.com/encyclopedia/human-resource-management.html

International business External links:

International Business School the Hague
https://www.ibsthehague.com

International Business Machines Corporation Common …
http://www.nasdaq.com/symbol/ibm

IBBA | International Business Brokers Association
https://www.ibba.org

State-owned enterprise External links:

State-Owned Enterprise – SOE
https://www.investopedia.com/terms/s/soe.asp

state-owned enterprise – Wiktionary
https://en.wiktionary.org/wiki/state-owned_enterprise

Best value External links:

Best Taste, Best Value, Best E Cig Choice – Mistic E Cigs
https://www.misticecigs.com

Best Value Title, LLC – Home | Facebook
https://www.facebook.com/Best-Value-Title-LLC-297828733903975

2018 Best Value Colleges in America – Niche
https://www.niche.com/colleges/search/best-value-colleges

Management information system External links:

CCNC : Case Management Information System
https://www.communitycarenc.org/informatics-center/cmis

Project Management Information System
https://e2020.com

Pipeline Risk Management Information System (PRIMIS)
https://primis.phmsa.dot.gov

Supplier relationship management External links:

Supplier Relationship Management Portal – Agile1
https://srm.agile1.com/gss/Login.aspx

Supplier Relationship Management
http://Supplier relationship management (SRM) is the discipline of strategically planning for, and managing, all interactions with third party organizations that supply goods and/or services to an organization in order to maximize the value of those interactions.

Supplier relationship management
http://Supplier relationship management (SRM) is the discipline of strategically planning for, and managing, all interactions with third party organizations that supply goods and/or services to an organization in order to maximize the value of those interactions.

Corporate law External links:

KPPB LAW – Corporate Law Firm
https://www.kppblaw.com

Orlando Corporate Law | Real Estate Law | Estate Planning
https://shuffieldlowman.com

Delaware Corporate Law – State of Delaware
https://corplaw.delaware.gov

Performance management External links:

Frequently Asked Questions : Performance Management – OPM.gov
http://www.opm.gov/faqs/topic/perform/index.aspx?page=3

Performance Management : Team Georgia
http://team.georgia.gov/performance

Capital budgeting External links:

Capital budgeting (eBook, 2015) [WorldCat.org]
http://www.worldcat.org/title/capital-budgeting/oclc/902646033

S.Goel Chpt 1 | Capital Budgeting | Internal Rate Of Return
https://www.scribd.com/document/256281963/S-Goel-Chpt-1

Financial audit External links:

U.S. GAO – Financial Audit Manual
https://www.gao.gov/financial_audit_manual/overview

Private School Choice Programs-Financial Audit | …
https://dpi.wi.gov/sms/choice-programs/financial-audit

Shared services External links:

IT Workforce Development Shared Services
https://www.itwd.oit.va.gov

Nassau County- Shared Services – Official Site
https://www.nassaucountysharedservices.com

Freedom Partners Shared Services
https://fpsharedservices.org

Consumer behaviour External links:

Chapter 4: Consumer Behaviour Flashcards | Quizlet
https://quizlet.com/102933225/chapter-4-consumer-behaviour-flash-cards

Consumer Behaviour- Chp. 11 Flashcards | Quizlet
https://quizlet.com/11431272/consumer-behaviour-chp-11-flash-cards

Diploma in Consumer Behaviour and Research – 6,089 …
https://www.facebook.com/rp.dcbr

Public economics External links:

Public Economics | Coursera
https://www.coursera.org/learn/public-economics

The Fed – Public Economics – United States dollar
https://www.federalreserve.gov/econres/public-economics-f.htm

University of Florida – Details – Lecturer – Public Economics
http://explore.jobs.ufl.edu/cw/en-us/job/504779/lecturer-public-economics