Save time, empower your teams and effectively upgrade your processes with access to this practical Class of service Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Class of service related project.
Download the Toolkit and in Three Steps you will be guided from idea to implementation results.
The Toolkit contains the following practical and powerful enablers with new and updated Class of service specific requirements:
STEP 1: Get your bearings
- The latest quick edition of the Class of service Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.
Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…
- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation
Then find your goals…
STEP 2: Set concrete goals, tasks, dates and numbers you can track
Featuring 715 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Class of service improvements can be made.
Examples; 10 of the 715 standard requirements:
- What is the purpose of Class of service in relation to the mission?
- What is the funding source for this project?
- What should a proof of concept or pilot accomplish?
- How might the group capture best practices and lessons learned so as to leverage improvements?
- At what moment would you think; Will I get fired?
- Is the scope of Class of service defined?
- Against what alternative is success being measured?
- Is there a small-scale pilot for proposed improvement(s)? What conclusions were drawn from the outcomes of a pilot?
- What prevents you from making the changes you know will make you a more effective Class of service leader?
- What are your key performance measures or indicators and in-process measures for the control and improvement of your Class of service processes?
Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:
- The workbook is the latest in-depth complete edition of the Class of service book in PDF containing 715 requirements, which criteria correspond to the criteria in…
Your Class of service self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:
- The Self-Assessment Excel Dashboard; with the Class of service Self-Assessment and Scorecard you will develop a clear picture of which Class of service areas need attention, which requirements you should focus on and who will be responsible for them:
- Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
- Gives you a professional Dashboard to guide and perform a thorough Class of service Self-Assessment
- Is secure: Ensures offline data protection of your Self-Assessment results
- Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:
STEP 3: Implement, Track, follow up and revise strategy
The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Class of service projects with the 62 implementation resources:
- 62 step-by-step Class of service Project Management Form Templates covering over 6000 Class of service project requirements and success criteria:
Examples; 10 of the check box criteria:
- Closing Process Group: Contingency planning. If a risk event occurs, what will you do?
- Activity Duration Estimates: Are updates on work results collected and used as inputs to the performance reporting process?
- Procurement Management Plan: Is a Stakeholder Management plan in place that covers topics?
- Requirements Documentation: How does what is being described meet the business need?
- Responsibility Assignment Matrix: Does a missing responsibility indicate that the current Class of service project is not yet fully understood?
- Risk Audit: Have all possible risks/hazards been identified (including injury to staff, damage to equipment, impact on others in the community)?
- Communications Management Plan: Who will use or be affected by the result of a Class of service project?
- Project Performance Report: To what degree are the structures of the formal organization consistent with the behaviors in the informal organization?
- Probability and Impact Assessment: Are trained personnel, including supervisors and Class of service project managers, available to handle such a large Class of service project?
- Responsibility Assignment Matrix: What Are Some Important Class of service project Communications Management Tools?
Step-by-step and complete Class of service Project Management Forms and Templates including check box criteria and templates.
1.0 Initiating Process Group:
- 1.1 Class of service project Charter
- 1.2 Stakeholder Register
- 1.3 Stakeholder Analysis Matrix
2.0 Planning Process Group:
- 2.1 Class of service project Management Plan
- 2.2 Scope Management Plan
- 2.3 Requirements Management Plan
- 2.4 Requirements Documentation
- 2.5 Requirements Traceability Matrix
- 2.6 Class of service project Scope Statement
- 2.7 Assumption and Constraint Log
- 2.8 Work Breakdown Structure
- 2.9 WBS Dictionary
- 2.10 Schedule Management Plan
- 2.11 Activity List
- 2.12 Activity Attributes
- 2.13 Milestone List
- 2.14 Network Diagram
- 2.15 Activity Resource Requirements
- 2.16 Resource Breakdown Structure
- 2.17 Activity Duration Estimates
- 2.18 Duration Estimating Worksheet
- 2.19 Class of service project Schedule
- 2.20 Cost Management Plan
- 2.21 Activity Cost Estimates
- 2.22 Cost Estimating Worksheet
- 2.23 Cost Baseline
- 2.24 Quality Management Plan
- 2.25 Quality Metrics
- 2.26 Process Improvement Plan
- 2.27 Responsibility Assignment Matrix
- 2.28 Roles and Responsibilities
- 2.29 Human Resource Management Plan
- 2.30 Communications Management Plan
- 2.31 Risk Management Plan
- 2.32 Risk Register
- 2.33 Probability and Impact Assessment
- 2.34 Probability and Impact Matrix
- 2.35 Risk Data Sheet
- 2.36 Procurement Management Plan
- 2.37 Source Selection Criteria
- 2.38 Stakeholder Management Plan
- 2.39 Change Management Plan
3.0 Executing Process Group:
- 3.1 Team Member Status Report
- 3.2 Change Request
- 3.3 Change Log
- 3.4 Decision Log
- 3.5 Quality Audit
- 3.6 Team Directory
- 3.7 Team Operating Agreement
- 3.8 Team Performance Assessment
- 3.9 Team Member Performance Assessment
- 3.10 Issue Log
4.0 Monitoring and Controlling Process Group:
- 4.1 Class of service project Performance Report
- 4.2 Variance Analysis
- 4.3 Earned Value Status
- 4.4 Risk Audit
- 4.5 Contractor Status Report
- 4.6 Formal Acceptance
5.0 Closing Process Group:
- 5.1 Procurement Audit
- 5.2 Contract Close-Out
- 5.3 Class of service project or Phase Close-Out
- 5.4 Lessons Learned
With this Three Step process you will have all the tools you need for any Class of service project with this in-depth Class of service Toolkit.
In using the Toolkit you will be better able to:
- Diagnose Class of service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
- Implement evidence-based best practice strategies aligned with overall goals
- Integrate recent advances in Class of service and put process design strategies into practice according to best practice guidelines
Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.
Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’
This Toolkit empowers people to do just that – whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc… – they are the people who rule the future. They are the person who asks the right questions to make Class of service investments work better.
This Class of service All-Inclusive Toolkit enables You to be that person:
Includes lifetime updates
Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.