ITIL PREDICTIVE ANALYTICS REPORT

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ANALYSIS

What You Need to Know

  • Breakouts in the ITIL predictive analytics are Compliance Manager, Information Security Manager, Operations Manager. Seriously consider these technologies to gain a strategic advantage.
  • The technologies who are at the peak of their interest are Emergency Change, Continual Service Improvement, Access and Identity Management.
  • By far most employment needs are found in the Operations Manager, Compliance Manager, Information Security Manager technologies.
  • These 3 fields have the most active practitioners who have the specific skill set or experience: Change Management, Program management, Risk Management.
  • PDCA, Call center, Risk Management lead in searches for information online.
  • These three technologies are receiving the highest investments to gain clients: Application Development, Facilities Management, IT Service Management.
  • These three technologies have the most active advertisers: Application Development, Application Developer, IT Service Management.
  • In patents, these three technologies have the most coverage Service Request, Service level, Request for Service.
  • The most publications are available for Best practice, IT Operator, Risk Management.
  • Instruction and courseware availability is highest in these technologies: Risk Management, Call center, Best practice.

The ITIL report evaluates technologies and applications in terms of their business impact, adoption rate and maturity level to help users decide where and when to invest.

The Predictive Analytics Scores below – ordered on Forecasted Future Needs and Demand from High to Low – shows you ITIL’s Predictive Analysis. The link takes you to a corresponding product in The Art of Service’s store to get started.

The Art of Service’s predictive model results enable businesses to discover and apply the most profitable technologies and applications, attracting the most profitable customers, and therefore helping maximize value from their investments. The Predictive Analytics algorithm evaluates and scores technologies and applications.

The platform monitors over ten thousand technologies and applications for months, looking for interest swings in a topic, concept, technology or application, not just a count of mentions. It then makes forecasts about the velocity of the interest over time, with peaks representing it breaking into the mainstream. Data sources include trend data, employment data, employee skills data, and signals like advertising spent, advertisers, search-counts, Instruction and courseware available activity, patents, and books published.

Predictive Analytics Scores:

017721 – Compliance Manager
015754 – Information Security Manager
002461 – Operations Manager
001418 – Change Schedule
001298 – Service Requirements
001051 – Incident Report
000838 – Service Model
000761 – Service Operation
000580 – Problem Report
000558 – Problem Identification
000506 – Service Assessment
000472 – Service Request
000429 – Security Incident
000376 – Access and Identity Management
000372 – Change Proposal
000368 – Customer Complaint
000363 – Support Request
000355 – Release Planning
000351 – Incident Resolution
000348 – Service Support
000348 – Agile software development
000340 – Request for Service
000340 – Compliance Review
000306 – Availability Test
000280 – Service Desk
000276 – Request Fulfillment
000265 – Call center
000263 – Change Record
000256 – Process Area
000254 – Configuration Item
000250 – Service Definition
000248 – Fishbone diagram
000243 – Best practice
000235 – Access Management
000229 – Release Build
000228 – 5 Whys
000226 – Service Review
000209 – Security Review
000207 – ITSM
000199 – Release Deployment
000196 – Customer Portfolio
000190 – Change request
000189 – Service Delivery
000182 – Release Policy
000176 – Emergency Change
000170 – Service level
000168 – Availability Report
000167 – Project Charter
000164 – Release Unit
000159 – Release Management
000158 – Status Inquiry
000158 – Service catalog
000153 – Request for Change
000152 – Continual Service Improvement
000150 – Release Plan
000150 – Capacity Report
000144 – Capacity Plan
000142 – SKMS
000132 – Functional Management
000127 – Service Management System
000126 – Service Owner
000123 – Service Portfolio
000123 – Configuration Manager
000122 – Application Framework
000119 – Application Development
000117 – Budget Request
000113 – Compliance Management
000113 – Availability Plan
000111 – CMDB
000109 – Incident Closure
000108 – Standard Terms and Conditions
000108 – Risk Monitoring
000104 – Change Owner
000103 – Risk Management Policy
000102 – Acceptance Test
000100 – Incident Management
000097 – Emergency Plan
000096 – Process Owner
000096 – Availability Management
000095 – Purchase Request
000094 – Event Review
000088 – ISO/IEC 27001
000087 – Help desk
000086 – Capacity Management
000086 – Application Management
000084 – Problem Management
000083 – Identity management
000080 – Definitive Media Library
000079 – Change Management Policy
000077 – Configuration Audit
000076 – Process Evaluation
000074 – Incident Manager
000073 – Risk Register
000072 – Business case
000070 – Service Transition
000069 – Corrective and preventive action
000068 – Service Design
000068 – RACI matrix
000066 – Service Charter
000066 – Problem Priority
000064 – Demand Management
000063 – Technical Analyst
000061 – Supplier Management
000059 – Technical Management
000059 – Process Design
000059 – Process Architecture
000058 – ECAB
000057 – Application Manager
000057 – Application Developer
000056 – Test Model
000056 – Service Strategy
000054 – Test Manager
000054 – Process Audit
000054 – Business Relationship Manager
000053 – Supplier Manager
000053 – Service Catalogue
000051 – Change Evaluation
000050 – Risk Manager
000049 – Service Design Package
000049 – Incident Record
000048 – Business impact analysis
000047 – Service Portfolio Management
000047 – Facilities Management
000041 – Strategic Action Plan
000041 – COBIT
000039 – SLA Review
000039 – IT Operations Management
000038 – Risk Management
000037 – Process Architect
000030 – Demand Manager
000030 – Capacity Manager
000029 – IT Operations Manager
000028 – Knowledge Manager
000024 – Change Manager
000023 – Project Coordination
000023 – Ishikawa diagram
000022 – PDCA
000020 – Program management
000020 – Change Management
000018 – ISACA
000016 – Business Service Management
000015 – TM Forum
000015 – Lean manufacturing
000015 – IT Operator
000015 – Business Relationship Management
000015 – Availability Manager
000010 – Project Control
000008 – ISO/IEC 27002
000007 – Service Level Manager
000006 – Information and Communication Technology
000006 – Compliance Register
000005 – IT Service Management
000003 – PRINCE2
000000 – Security Management Information System
000000 – Change Classification
000000 – Axelos


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