Save time, empower your teams and effectively upgrade your processes with access to this practical Mobile Customer Engagement Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Mobile Customer Engagement related project.
Download the Toolkit and in Three Steps you will be guided from idea to implementation results.
The Toolkit contains the following practical and powerful enablers with new and updated Mobile Customer Engagement specific requirements:
STEP 1: Get your bearings
- The latest quick edition of the Mobile Customer Engagement Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.
Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…
- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation
Then find your goals…
STEP 2: Set concrete goals, tasks, dates and numbers you can track
Featuring 900 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Mobile Customer Engagement improvements can be made.
Examples; 10 of the 900 standard requirements:
- Why do we need to keep records?
- What can we do to improve?
- What are the key elements of your Mobile Customer Engagement performance improvement system, including your evaluation, organizational learning, and innovation processes?
- What role does communication play in the success or failure of a Mobile Customer Engagement project?
- What defines Best in Class?
- You may have created your customer policies at a time when you lacked resources, technology wasn’t up-to-snuff, or low service levels were the industry norm. Have those circumstances changed?
- What counts that we are not counting?
- Do your employees have the opportunity to do what they do best everyday?
- What happens when a new employee joins the organization?
- In the case of a Mobile Customer Engagement project, the criteria for the audit derive from implementation objectives. an audit of a Mobile Customer Engagement project involves assessing whether the recommendations outlined for implementation have been met. Can we track that any Mobile Customer Engagement project is implemented as planned, and is it working?
Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:
- The workbook is the latest in-depth complete edition of the Mobile Customer Engagement book in PDF containing 900 requirements, which criteria correspond to the criteria in…
Your Mobile Customer Engagement self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:
- The Self-Assessment Excel Dashboard; with the Mobile Customer Engagement Self-Assessment and Scorecard you will develop a clear picture of which Mobile Customer Engagement areas need attention, which requirements you should focus on and who will be responsible for them:
- Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
- Gives you a professional Dashboard to guide and perform a thorough Mobile Customer Engagement Self-Assessment
- Is secure: Ensures offline data protection of your Self-Assessment results
- Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:
STEP 3: Implement, Track, follow up and revise strategy
The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Mobile Customer Engagement projects with the 62 implementation resources:
- 62 step-by-step Mobile Customer Engagement Project Management Form Templates covering over 6000 Mobile Customer Engagement project requirements and success criteria:
Examples; 10 of the check box criteria:
- Assumption and Constraint Log: Have Mobile Customer Engagement project management standards and procedures been established and documented?
- Planning Process Group: Are work methodologies, financial instruments, etc. shared among departments, organizations and Mobile Customer Engagement projects?
- Activity Duration Estimates: Is risk identification completed regularly throughout the Mobile Customer Engagement project?
- Variance Analysis: Are the WBS and organizational levels for application of the Mobile Customer Engagement projected overhead costs identified?
- Initiating Process Group: Which of Six Sigmas DMAIC phases focuses on the measurement of internal process that affect factors that are critical to quality?
- WBS Dictionary: Does the contractor require sufficient detailed planning of control accounts to constrain the application of budget initially allocated for future effort to current effort?
- Team Performance Assessment: To what degree does the teams work approach provide opportunity for members to engage in fact-based problem solving?
- Human Resource Management Plan: Who will be impacted (both positively and negatively) as a result of or during the execution of this Mobile Customer Engagement project?
- Risk Audit: What does internal control mean in the context of the audit process?
- Change Request: Will the change use memory to the extent that other functions will be not have sufficient memory to operate effectively?
Step-by-step and complete Mobile Customer Engagement Project Management Forms and Templates including check box criteria and templates.
1.0 Initiating Process Group:
- 1.1 Mobile Customer Engagement project Charter
- 1.2 Stakeholder Register
- 1.3 Stakeholder Analysis Matrix
2.0 Planning Process Group:
- 2.1 Mobile Customer Engagement project Management Plan
- 2.2 Scope Management Plan
- 2.3 Requirements Management Plan
- 2.4 Requirements Documentation
- 2.5 Requirements Traceability Matrix
- 2.6 Mobile Customer Engagement project Scope Statement
- 2.7 Assumption and Constraint Log
- 2.8 Work Breakdown Structure
- 2.9 WBS Dictionary
- 2.10 Schedule Management Plan
- 2.11 Activity List
- 2.12 Activity Attributes
- 2.13 Milestone List
- 2.14 Network Diagram
- 2.15 Activity Resource Requirements
- 2.16 Resource Breakdown Structure
- 2.17 Activity Duration Estimates
- 2.18 Duration Estimating Worksheet
- 2.19 Mobile Customer Engagement project Schedule
- 2.20 Cost Management Plan
- 2.21 Activity Cost Estimates
- 2.22 Cost Estimating Worksheet
- 2.23 Cost Baseline
- 2.24 Quality Management Plan
- 2.25 Quality Metrics
- 2.26 Process Improvement Plan
- 2.27 Responsibility Assignment Matrix
- 2.28 Roles and Responsibilities
- 2.29 Human Resource Management Plan
- 2.30 Communications Management Plan
- 2.31 Risk Management Plan
- 2.32 Risk Register
- 2.33 Probability and Impact Assessment
- 2.34 Probability and Impact Matrix
- 2.35 Risk Data Sheet
- 2.36 Procurement Management Plan
- 2.37 Source Selection Criteria
- 2.38 Stakeholder Management Plan
- 2.39 Change Management Plan
3.0 Executing Process Group:
- 3.1 Team Member Status Report
- 3.2 Change Request
- 3.3 Change Log
- 3.4 Decision Log
- 3.5 Quality Audit
- 3.6 Team Directory
- 3.7 Team Operating Agreement
- 3.8 Team Performance Assessment
- 3.9 Team Member Performance Assessment
- 3.10 Issue Log
4.0 Monitoring and Controlling Process Group:
- 4.1 Mobile Customer Engagement project Performance Report
- 4.2 Variance Analysis
- 4.3 Earned Value Status
- 4.4 Risk Audit
- 4.5 Contractor Status Report
- 4.6 Formal Acceptance
5.0 Closing Process Group:
- 5.1 Procurement Audit
- 5.2 Contract Close-Out
- 5.3 Mobile Customer Engagement project or Phase Close-Out
- 5.4 Lessons Learned
With this Three Step process you will have all the tools you need for any Mobile Customer Engagement project with this in-depth Mobile Customer Engagement Toolkit.
In using the Toolkit you will be better able to:
- Diagnose Mobile Customer Engagement projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
- Implement evidence-based best practice strategies aligned with overall goals
- Integrate recent advances in Mobile Customer Engagement and put process design strategies into practice according to best practice guidelines
Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.
Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’
This Toolkit empowers people to do just that – whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc… – they are the people who rule the future. They are the person who asks the right questions to make Mobile Customer Engagement investments work better.
This Mobile Customer Engagement All-Inclusive Toolkit enables You to be that person:
Includes lifetime updates
Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.