Public Safety Answering Point: Does your call center handle calls in more than one language?

A public-safety answering point, sometimes called public-safety access point is a call center where emergency calls initiated by any mobile or landline subscriber are terminated.


Your employees demand flexible schedules, yet you need competent staff to provide adequate emergency call handling, regulatory compliance, and adherence to protocols.


Because rules are made, changed and repealed throughout the year, organization staff frequently interacts with affected individuals and the general public.


A fully integrated public safety data network will prioritize public safety communications and facilitate use by networks that support the public safety mission.


Adoption of rules establishing technical and operational standards for public safety answering points.


Incentives that promote employee participation in safety-related activities are a powerful way to strengthen workplace safety and health. The term public safety entity means an entity that provides public safety services.

Want to check how your Public Safety Answering Point Processes are performing? You don’t know what you don’t know. Find out with our Public Safety Answering Point Self Assessment Toolkit: