Make Service Delivery investments easy: Download the complete report HERE


What You Need to Know

  • Breakouts in the Service Delivery predictive analytics are DevOps, Agile software development, ServiceTitan. Seriously consider these technologies to gain a strategic advantage.
  • The technologies who are at the peak of their interest are ServiceNow Express, SendGrid, eHospital Systems.
  • By far most employment needs are found in the Project management, Call center, Change management technologies.
  • These 3 fields have the most active practitioners who have the specific skill set or experience: Project management, Change management, Program management.
  • ITIL, Project management, PDCA lead in searches for information online.
  • These three technologies are receiving the highest investments to gain clients: IT service management, IT service continuity, IT Operations Management.
  • These three technologies have the most active advertisers: IT service management, Help desk, Identity management.
  • In patents, these three technologies have the most coverage Service level, Call center, Access Management.
  • The most publications are available for Project management, Information and Communication Technology, IT Operations Management.
  • Instruction and courseware availability is highest in these technologies: Project management, Call center, Capita.

The creation of wealth has always been regarded as a process that requires hard work and luck–often at the expense of others. In this remarkable report The Art of Service, the author of Predictive analytics reports and other bestsellers reveals how to align with the subtle yet powerful, unseen forces that affect the flow of money in our lives.

Download Service Delivery Report and Get Started

Download Service Delivery Report and Get Started

The Service Delivery report evaluates technologies and applications in terms of their business impact, adoption rate and maturity level to help users decide where and when to invest.

Service delivery is a component of business that defines the interaction between providers and clients where the provider offers a service, whether that be information or a task, and the client either finds value or loses value as a result.

The Predictive Analytics Scores below – ordered on Forecasted Future Needs and Demand from High to Low – shows you Service Delivery’s Predictive Analysis. The link takes you to a corresponding product in The Art of Service’s store to get started.

The Art of Service’s predictive model results enable businesses to discover and apply the most profitable technologies and applications, attracting the most profitable customers, and therefore helping maximize value from their investments. The Predictive Analytics algorithm evaluates and scores technologies and applications.

The platform monitors over ten thousand technologies and applications for months, looking for interest swings in a topic, concept, technology or application, not just a count of mentions. It then makes forecasts about the velocity of the interest over time, with peaks representing it breaking into the mainstream. Data sources include trend data, employment data, employee skills data, and signals like advertising spent, advertisers, search-counts, Instruction and courseware available activity, patents, and books published.

Predictive Analytics Scores:

000776 – DevOps
000340 – Agile software development
000302 – ServiceTitan
000264 – Service Desk
000259 – ServiceNow Express
000255 – Call center
000252 – SendGrid
000245 – Request Fulfillment
000224 – Configuration item
000217 – 5 Whys
000203 – Access and Identity Management
000201 – Smart Service
000193 – Access Management
000189 – ServSuite
000188 – ITSM
000174 – Fishbone diagram
000168 – Change request
000155 – Service level
000146 – Freshservice
000136 – Release management
000134 – Service catalog
000112 – Functional Management
000089 – Incident Management
000085 – Help desk
000084 – Identity management
000084 – Application Management
000076 – Capacity management
000074 – Problem management
000070 – Demand management
000069 – RACI matrix
000053 – eDelivery
000051 – Corrective and preventive action
000046 – ITIL
000045 – Service portfolio management
000045 – Business impact analysis
000043 – IT Operations Management
000041 – Broadbean
000039 – Definitive Media Library
000037 – COBIT
000027 – Mandrill
000027 – Delivery Agent
000026 – PDCA
000026 – IT service continuity
000023 – TM Forum
000023 – Project management
000021 – Capita
000019 – Change management
000018 – Program management
000015 – Lean manufacturing
000013 – Business Service Management
000013 – Business relationship management
000011 – Ishikawa diagram
000009 – Deming Cycle
000006 – MailUp
000005 – IT service management
000005 – Information and Communication Technology
000002 – PRINCE2
000000 – ServiceM8
000000 – Proposable
000000 – FitSM
000000 – eHospital Systems
000000 – Beetrack