Save time, empower your teams and effectively upgrade your processes with access to this practical Service Operation Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any Service Operation related project.
Download the Toolkit and in Three Steps you will be guided from idea to implementation results.
The Toolkit contains the following practical and powerful enablers with new and updated Service Operation specific requirements:
STEP 1: Get your bearings
- The latest quick edition of the Service Operation Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.
Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…
- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation
Then find your goals…
STEP 2: Set concrete goals, tasks, dates and numbers you can track
Featuring 928 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Operation improvements can be made.
Examples; 10 of the 928 standard requirements:
- We ensure that the performance or utilization of a component or system is within a specified range (e.g. disk space or memory utilization)
- We use tools to collate the output of monitoring into information that can be disseminated to various groups, functions or processes
- How are service operation activities, methods and procedures performed in practice by IT service provider organizations?
- We participate in the definition and maintenance of process manuals for all processes we are involved in
- We ensure that decision makers have access to the information that will enable them to make decisions
- We track outputs to the business and ensure that they meet quality and performance requirements
- All Service Operation staff is fully aware that they are providing a service to the business
- We have linkage of IT Service specifications to the performance of the IT infrastructure
- What challenges are your customers facing in their field Service Operations?
- We have communication of strategy and design to our Service Operation teams formalized
Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:
- The workbook is the latest in-depth complete edition of the Service Operation book in PDF containing 928 requirements, which criteria correspond to the criteria in…
Your Service Operation self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:
- The Self-Assessment Excel Dashboard; with the Service Operation Self-Assessment and Scorecard you will develop a clear picture of which Service Operation areas need attention, which requirements you should focus on and who will be responsible for them:
- Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
- Gives you a professional Dashboard to guide and perform a thorough Service Operation Self-Assessment
- Is secure: Ensures offline data protection of your Self-Assessment results
- Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:
STEP 3: Implement, Track, follow up and revise strategy
The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage Service Operation projects with the 62 implementation resources:
- 62 step-by-step Service Operation Project Management Form Templates covering over 6000 Service Operation project requirements and success criteria:
Examples; 10 of the check box criteria:
- Change Management Plan: What is the most positive interpretation it can receive?
- Responsibility Assignment Matrix: Identify potential or actual budget-based and time-based schedule variances?
- Scope Management Plan: What problem is being solved by delivering this Service Operation project?
- Schedule Management Plan: Is a process defined for baseline approval and control?
- Project Performance Report: To what degree are the skill areas critical to team performance present?
- Requirements Management Plan: Is Requirements work dependent on any other specific Service Operation project or non-Service Operation project activities (e.g. funding, approvals, procurement)?
- Roles and Responsibilities: Once the responsibilities are defined for the Service Operation project, have the deliverables, roles and responsibilities been clearly communicated to every participant?
- Project or Phase Close-Out: Was the user/client satisfied with the end product?
- Risk Management Plan: Does the customer have a solid idea of what is required?
- Quality Metrics: There are many reasons to shore up quality-related metrics, but what metrics are important?
Step-by-step and complete Service Operation Project Management Forms and Templates including check box criteria and templates.
1.0 Initiating Process Group:
- 1.1 Service Operation project Charter
- 1.2 Stakeholder Register
- 1.3 Stakeholder Analysis Matrix
2.0 Planning Process Group:
- 2.1 Service Operation project Management Plan
- 2.2 Scope Management Plan
- 2.3 Requirements Management Plan
- 2.4 Requirements Documentation
- 2.5 Requirements Traceability Matrix
- 2.6 Service Operation project Scope Statement
- 2.7 Assumption and Constraint Log
- 2.8 Work Breakdown Structure
- 2.9 WBS Dictionary
- 2.10 Schedule Management Plan
- 2.11 Activity List
- 2.12 Activity Attributes
- 2.13 Milestone List
- 2.14 Network Diagram
- 2.15 Activity Resource Requirements
- 2.16 Resource Breakdown Structure
- 2.17 Activity Duration Estimates
- 2.18 Duration Estimating Worksheet
- 2.19 Service Operation project Schedule
- 2.20 Cost Management Plan
- 2.21 Activity Cost Estimates
- 2.22 Cost Estimating Worksheet
- 2.23 Cost Baseline
- 2.24 Quality Management Plan
- 2.25 Quality Metrics
- 2.26 Process Improvement Plan
- 2.27 Responsibility Assignment Matrix
- 2.28 Roles and Responsibilities
- 2.29 Human Resource Management Plan
- 2.30 Communications Management Plan
- 2.31 Risk Management Plan
- 2.32 Risk Register
- 2.33 Probability and Impact Assessment
- 2.34 Probability and Impact Matrix
- 2.35 Risk Data Sheet
- 2.36 Procurement Management Plan
- 2.37 Source Selection Criteria
- 2.38 Stakeholder Management Plan
- 2.39 Change Management Plan
3.0 Executing Process Group:
- 3.1 Team Member Status Report
- 3.2 Change Request
- 3.3 Change Log
- 3.4 Decision Log
- 3.5 Quality Audit
- 3.6 Team Directory
- 3.7 Team Operating Agreement
- 3.8 Team Performance Assessment
- 3.9 Team Member Performance Assessment
- 3.10 Issue Log
4.0 Monitoring and Controlling Process Group:
- 4.1 Service Operation project Performance Report
- 4.2 Variance Analysis
- 4.3 Earned Value Status
- 4.4 Risk Audit
- 4.5 Contractor Status Report
- 4.6 Formal Acceptance
5.0 Closing Process Group:
- 5.1 Procurement Audit
- 5.2 Contract Close-Out
- 5.3 Service Operation project or Phase Close-Out
- 5.4 Lessons Learned
With this Three Step process you will have all the tools you need for any Service Operation project with this in-depth Service Operation Toolkit.
In using the Toolkit you will be better able to:
- Diagnose Service Operation projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
- Implement evidence-based best practice strategies aligned with overall goals
- Integrate recent advances in Service Operation and put process design strategies into practice according to best practice guidelines
Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.
Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’
This Toolkit empowers people to do just that – whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc… – they are the people who rule the future. They are the person who asks the right questions to make Service Operation investments work better.
This Service Operation All-Inclusive Toolkit enables You to be that person:
Includes lifetime updates
Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.