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Public Safety Answering Point: Does your call center handle calls in more than one language?

by The Art of Service
June 8, 2020

A public-safety answering point, sometimes called public-safety access point is a call center where emergency calls initiated by any mobile or landline subscriber are terminated.… Read More »Public Safety Answering Point: Does your call center handle calls in more than one language?

Legal Analytics: Can the legal or compliance organization quickly and comprehensively respond?

by The Art of Service
April 20, 2020

You will also consider managerial issues and how analytics can produce a meaningful output for organizations and individuals alike, finally, employees can access information on-demand… Read More »Legal Analytics: Can the legal or compliance organization quickly and comprehensively respond?