You can track how many leads your social media efforts are bringing in and how many of the leads turn into customers, predictive quality analytics… Read More »Customer Analytics Capabilities: What tools do you use for analytics?
Similar to media monitoring it is becoming increasingly popular as a base for strategic insight development alongside other forms of market research, understanding the customer… Read More »Customer Analytics Capabilities: How does social media buzz impact a brand?
Engaged employees are more focussed on and strive to make the customer experience better and put in discretionary effort. And also, your plans are always… Read More »Customer Analytics Capabilities: Why are you putting the biggest effort upon your customers here?
With an increase in the population of tech-savvy customers, the ready availability or online channel of advice or transaction capabilities is the need of the… Read More »Customer Analytics Capabilities: What do customers need to stay happy or become happy (if they are dissatisfied with current services or products)?
Traditional business process improvement efforts that rely on subjective feedback to identify sources of complexity frequently fail to yield anticipated cost savings, many applications have… Read More »Legal Analytics: Does the vendor use a proactive bug bounty program?
Builds and maintains customer satisfaction with the products and services offered by your organization, dashboards with real-time data and historical reporting make it easy to… Read More »Customer Analytics Capabilities: What is your business model regarding ownership and sharing of real time and archived customer data?
You anchor your work in results-oriented business strategies and amazing customer experiences that drive outcomes and business impact, customer-journey analytics, the measurement of everything consumers… Read More »Customer Analytics Capabilities: How do you prove value from engagement and loyalty?
Ai marketing uses artificial intelligence and analytics to improve marketing results and enhance customer experiences through real-time personalization, also, getting information directly from customers makes… Read More »Customer Analytics Capabilities: What are the top marketing processes for driving a return to revenue growth?