What is involved in Unified Communications and Collaboration
Find out what the related areas are that Unified Communications and Collaboration connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Unified Communications and Collaboration thinking-frame.
How far is your company on its Unified Communications and Collaboration UCC journey?
Take this short survey to gauge your organization’s progress toward Unified Communications and Collaboration UCC leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.
To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.
Start the Checklist
Below you will find a quick checklist designed to help you think about which Unified Communications and Collaboration related domains to cover and 94 essential critical questions to check off in that domain.
The following domains are covered:
Unified Communications and Collaboration, Unified communications, Call control, Collaborative software, Communications service provider, Computer network, Computer speech recognition, Desktop sharing, Digital signage, Emergency communication system, Extension Mobility, Fixed-mobile convergence, IBM Lotus Sametime, IP telephony, Instant messaging, Intelligent network service, Interactive whiteboard, Internet Protocol Television, Juniper Networks, Key telephone system, Lotus Notes, Microsoft Outlook, Microsoft Windows, Mobile collaboration, Mozilla Thunderbird, Network World, Office Communications Server, Phone company, Presence information, Presence service, Private branch exchange, Real-time Transport Protocol, Software as a service, Speech recognition, Telecommunication circuit, Telephone exchange, Unified Communications Interoperability Forum, Unified Communications as a Service, Unified communications management, Unified messaging, Unify GmbH & Co. KG, Video conferencing, Voice over Internet Protocol:
Unified Communications and Collaboration Critical Criteria:
Disseminate Unified Communications and Collaboration governance and raise human resource and employment practices for Unified Communications and Collaboration.
– Is there a Unified Communications and Collaboration Communication plan covering who needs to get what information when?
– Do we monitor the Unified Communications and Collaboration decisions made and fine tune them as they evolve?
– How is the value delivered by Unified Communications and Collaboration being measured?
Unified communications Critical Criteria:
Grasp Unified communications issues and find the ideas you already have.
– Who is responsible for ensuring appropriate resources (time, people and money) are allocated to Unified Communications and Collaboration?
– What is Effective Unified Communications and Collaboration?
Call control Critical Criteria:
Refer to Call control adoptions and check on ways to get started with Call control.
– What tools do you use once you have decided on a Unified Communications and Collaboration strategy and more importantly how do you choose?
– What are the usability implications of Unified Communications and Collaboration actions?
– Is a Unified Communications and Collaboration Team Work effort in place?
Collaborative software Critical Criteria:
Disseminate Collaborative software planning and do something to it.
– What are your key performance measures or indicators and in-process measures for the control and improvement of your Unified Communications and Collaboration processes?
– What are the record-keeping requirements of Unified Communications and Collaboration activities?
– Do we all define Unified Communications and Collaboration in the same way?
Communications service provider Critical Criteria:
Inquire about Communications service provider strategies and point out improvements in Communications service provider.
– Marketing budgets are tighter, consumers are more skeptical, and social media has changed forever the way we talk about Unified Communications and Collaboration. How do we gain traction?
– If voip is classified as a telecommunications service, should access charges for it be different from those paid by non-ip-enabled telecommunications service providers?
– Are accountability and ownership for Unified Communications and Collaboration clearly defined?
Computer network Critical Criteria:
Guide Computer network risks and inform on and uncover unspoken needs and breakthrough Computer network results.
– What prevents me from making the changes I know will make me a more effective Unified Communications and Collaboration leader?
– Are there any disadvantages to implementing Unified Communications and Collaboration? There might be some that are less obvious?
– How do mission and objectives affect the Unified Communications and Collaboration processes of our organization?
– Is the illegal entry into a private computer network a crime in your country?
Computer speech recognition Critical Criteria:
Start Computer speech recognition tactics and report on setting up Computer speech recognition without losing ground.
– In the case of a Unified Communications and Collaboration project, the criteria for the audit derive from implementation objectives. an audit of a Unified Communications and Collaboration project involves assessing whether the recommendations outlined for implementation have been met. in other words, can we track that any Unified Communications and Collaboration project is implemented as planned, and is it working?
– Can we add value to the current Unified Communications and Collaboration decision-making process (largely qualitative) by incorporating uncertainty modeling (more quantitative)?
Desktop sharing Critical Criteria:
Sort Desktop sharing strategies and prioritize challenges of Desktop sharing.
– Do we cover the five essential competencies-Communication, Collaboration, Innovation, Adaptability, and Leadership that improve an organizations ability to leverage the new Unified Communications and Collaboration in a volatile global economy?
– What is the total cost related to deploying Unified Communications and Collaboration, including any consulting or professional services?
– What role does communication play in the success or failure of a Unified Communications and Collaboration project?
Digital signage Critical Criteria:
Depict Digital signage leadership and point out Digital signage tensions in leadership.
– How do we measure improved Unified Communications and Collaboration service perception, and satisfaction?
– What business benefits will Unified Communications and Collaboration goals deliver if achieved?
Emergency communication system Critical Criteria:
Deliberate over Emergency communication system goals and grade techniques for implementing Emergency communication system controls.
– Which customers cant participate in our Unified Communications and Collaboration domain because they lack skills, wealth, or convenient access to existing solutions?
– How likely is the current Unified Communications and Collaboration plan to come in on schedule or on budget?
– What is our Unified Communications and Collaboration Strategy?
Extension Mobility Critical Criteria:
Review Extension Mobility failures and observe effective Extension Mobility.
– What new services of functionality will be implemented next with Unified Communications and Collaboration ?
– How can we improve Unified Communications and Collaboration?
Fixed-mobile convergence Critical Criteria:
Read up on Fixed-mobile convergence issues and stake your claim.
– How do we go about Comparing Unified Communications and Collaboration approaches/solutions?
– What will drive Unified Communications and Collaboration change?
IBM Lotus Sametime Critical Criteria:
Collaborate on IBM Lotus Sametime visions and use obstacles to break out of ruts.
– How do senior leaders actions reflect a commitment to the organizations Unified Communications and Collaboration values?
– Which Unified Communications and Collaboration goals are the most important?
IP telephony Critical Criteria:
Win new insights about IP telephony tactics and budget for IP telephony challenges.
– What knowledge, skills and characteristics mark a good Unified Communications and Collaboration project manager?
– Who sets the Unified Communications and Collaboration standards?
– How to Secure Unified Communications and Collaboration?
Instant messaging Critical Criteria:
Understand Instant messaging adoptions and probe using an integrated framework to make sure Instant messaging is getting what it needs.
– Who will be responsible for making the decisions to include or exclude requested changes once Unified Communications and Collaboration is underway?
– Are you looking for a vendor to provide instant messaging built into the solution so users of the system can instant message each other?
Intelligent network service Critical Criteria:
Merge Intelligent network service risks and do something to it.
– What potential environmental factors impact the Unified Communications and Collaboration effort?
Interactive whiteboard Critical Criteria:
Win new insights about Interactive whiteboard leadership and finalize the present value of growth of Interactive whiteboard.
– Consider your own Unified Communications and Collaboration project. what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?
Internet Protocol Television Critical Criteria:
Learn from Internet Protocol Television leadership and ask what if.
– Is the Unified Communications and Collaboration organization completing tasks effectively and efficiently?
Juniper Networks Critical Criteria:
Reason over Juniper Networks management and question.
– When a Unified Communications and Collaboration manager recognizes a problem, what options are available?
– What are the business goals Unified Communications and Collaboration is aiming to achieve?
Key telephone system Critical Criteria:
Apply Key telephone system adoptions and don’t overlook the obvious.
– Meeting the challenge: are missed Unified Communications and Collaboration opportunities costing us money?
– Do you monitor the effectiveness of your Unified Communications and Collaboration activities?
– What are the long-term Unified Communications and Collaboration goals?
Lotus Notes Critical Criteria:
Shape Lotus Notes leadership and forecast involvement of future Lotus Notes projects in development.
– Are there any easy-to-implement alternatives to Unified Communications and Collaboration? Sometimes other solutions are available that do not require the cost implications of a full-blown project?
– Is Unified Communications and Collaboration dependent on the successful delivery of a current project?
– Are there recognized Unified Communications and Collaboration problems?
Microsoft Outlook Critical Criteria:
Unify Microsoft Outlook strategies and arbitrate Microsoft Outlook techniques that enhance teamwork and productivity.
– Is Unified Communications and Collaboration Required?
Microsoft Windows Critical Criteria:
Look at Microsoft Windows projects and catalog what business benefits will Microsoft Windows goals deliver if achieved.
– What are specific Unified Communications and Collaboration Rules to follow?
Mobile collaboration Critical Criteria:
Boost Mobile collaboration decisions and budget the knowledge transfer for any interested in Mobile collaboration.
– Record-keeping requirements flow from the records needed as inputs, outputs, controls and for transformation of a Unified Communications and Collaboration process. ask yourself: are the records needed as inputs to the Unified Communications and Collaboration process available?
– How do we go about Securing Unified Communications and Collaboration?
– Are we Assessing Unified Communications and Collaboration and Risk?
Mozilla Thunderbird Critical Criteria:
Use past Mozilla Thunderbird governance and oversee Mozilla Thunderbird requirements.
– What management system can we use to leverage the Unified Communications and Collaboration experience, ideas, and concerns of the people closest to the work to be done?
– What threat is Unified Communications and Collaboration addressing?
Network World Critical Criteria:
Review Network World risks and oversee implementation of Network World.
– At what point will vulnerability assessments be performed once Unified Communications and Collaboration is put into production (e.g., ongoing Risk Management after implementation)?
– How can you negotiate Unified Communications and Collaboration successfully with a stubborn boss, an irate client, or a deceitful coworker?
– What other jobs or tasks affect the performance of the steps in the Unified Communications and Collaboration process?
Office Communications Server Critical Criteria:
Set goals for Office Communications Server failures and budget for Office Communications Server challenges.
– What is the purpose of Unified Communications and Collaboration in relation to the mission?
Phone company Critical Criteria:
Pay attention to Phone company failures and report on developing an effective Phone company strategy.
– How do your measurements capture actionable Unified Communications and Collaboration information for use in exceeding your customers expectations and securing your customers engagement?
– Why is it important to have senior management support for a Unified Communications and Collaboration project?
– Does Unified Communications and Collaboration appropriately measure and monitor risk?
Presence information Critical Criteria:
Interpolate Presence information outcomes and do something to it.
– Who will provide the final approval of Unified Communications and Collaboration deliverables?
Presence service Critical Criteria:
Huddle over Presence service failures and inform on and uncover unspoken needs and breakthrough Presence service results.
– Are there Unified Communications and Collaboration Models?
Private branch exchange Critical Criteria:
Mix Private branch exchange failures and work towards be a leading Private branch exchange expert.
– How can we incorporate support to ensure safe and effective use of Unified Communications and Collaboration into the services that we provide?
– Are assumptions made in Unified Communications and Collaboration stated explicitly?
Real-time Transport Protocol Critical Criteria:
Talk about Real-time Transport Protocol projects and visualize why should people listen to you regarding Real-time Transport Protocol.
– Will new equipment/products be required to facilitate Unified Communications and Collaboration delivery for example is new software needed?
Software as a service Critical Criteria:
Grasp Software as a service adoptions and display thorough understanding of the Software as a service process.
– What will be the consequences to the business (financial, reputation etc) if Unified Communications and Collaboration does not go ahead or fails to deliver the objectives?
– What is the source of the strategies for Unified Communications and Collaboration strengthening and reform?
– Why are Service Level Agreements a dying breed in the software as a service industry?
Speech recognition Critical Criteria:
Cut a stake in Speech recognition engagements and be persistent.
Telecommunication circuit Critical Criteria:
Analyze Telecommunication circuit projects and use obstacles to break out of ruts.
– How do you determine the key elements that affect Unified Communications and Collaboration workforce satisfaction? how are these elements determined for different workforce groups and segments?
– What are our Unified Communications and Collaboration Processes?
Telephone exchange Critical Criteria:
Systematize Telephone exchange visions and reinforce and communicate particularly sensitive Telephone exchange decisions.
– What are your most important goals for the strategic Unified Communications and Collaboration objectives?
– What are internal and external Unified Communications and Collaboration relations?
Unified Communications Interoperability Forum Critical Criteria:
Rank Unified Communications Interoperability Forum visions and give examples utilizing a core of simple Unified Communications Interoperability Forum skills.
– Who is the main stakeholder, with ultimate responsibility for driving Unified Communications and Collaboration forward?
Unified Communications as a Service Critical Criteria:
Scrutinze Unified Communications as a Service planning and know what your objective is.
– What are the Essentials of Internal Unified Communications and Collaboration Management?
– Why should we adopt a Unified Communications and Collaboration framework?
Unified communications management Critical Criteria:
Review Unified communications management planning and maintain Unified communications management for success.
– In a project to restructure Unified Communications and Collaboration outcomes, which stakeholders would you involve?
– Do the Unified Communications and Collaboration decisions we make today help people and the planet tomorrow?
Unified messaging Critical Criteria:
Adapt Unified messaging risks and plan concise Unified messaging education.
– Think about the kind of project structure that would be appropriate for your Unified Communications and Collaboration project. should it be formal and complex, or can it be less formal and relatively simple?
Unify GmbH & Co. KG Critical Criteria:
Focus on Unify GmbH & Co. KG quality and find out.
– How can skill-level changes improve Unified Communications and Collaboration?
Video conferencing Critical Criteria:
Generalize Video conferencing tactics and tour deciding if Video conferencing progress is made.
– What are your current levels and trends in key measures or indicators of Unified Communications and Collaboration product and process performance that are important to and directly serve your customers? how do these results compare with the performance of your competitors and other organizations with similar offerings?
Voice over Internet Protocol Critical Criteria:
Wrangle Voice over Internet Protocol tasks and find the ideas you already have.
– Will Unified Communications and Collaboration have an impact on current business continuity, disaster recovery processes and/or infrastructure?
This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Unified Communications and Collaboration UCC Self Assessment:
Author: Gerard Blokdijk
CEO at The Art of Service | theartofservice.com
Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.
To address the criteria in this checklist, these selected resources are provided for sources of further research and information:
Unified Communications and Collaboration External links:
Unified Communications and Collaboration | UC-One
leading provider Unified Communications and Collaboration
Unified communications External links:
VoIP Service & Cloud Unified Communications | Vonage
Call control External links:
Call Control Support | Call Control
Voice Browser Call Control: CCXML Version 1.0
Save Time with Call Control – Kelmar software
Collaborative software External links:
Dicolab – Creators of multi-user collaborative software
Collaborative software solutions from MultiTaction
Communications service provider External links:
Communications Service Provider – Opus Networks
Computer network External links:
Contact Computer Network Services Ltd 01480 414143
Computer Network Installation Services – Soft Edge Solutions
Desktop sharing External links:
Desktop Sharing | Netmeeting | Webinar | …Translate this page
Remote Control und Desktop Sharing jetzt kostenlos …Translate this page
Desktop Sharing for Mac Linux Windows – ShowMyPC
Digital signage External links:
Scala Digital Signage | Remotely managed digital displays
Digital Signage | Digital Signage Displays | Samsung Business
EZ-AD TV | In-Store Digital Signage
Fixed-mobile convergence External links:
IBM Lotus Sametime External links:
IBM Lotus Sametime Meetings – Tata Consultancy Services
IP telephony External links:
IP Telephony – PLANET Product
Voice networks, Voice Over IP , IP Telephony – Rhys Haden
CISCO IPCC Overview – IP Telephony & Contact Center Architects
Instant messaging External links:
Conversations: the very last word in instant messaging
A New Kind of Instant Messaging
Interactive whiteboard External links:
Free Interactive Whiteboard Resources | TeachHUB
All Interactive Whiteboard Resources – TeacherLED
Interactive Whiteboard Games | PBS KIDS
Internet Protocol Television External links:
What is Internet protocol television? Webopedia Definition
Juniper Networks External links:
TechLibrary – Juniper Networks
Juniper Networks – Network Security & Performance.
Key telephone system External links:
LG – KEY TELEPHONE SYSTEM
www.singcomm.com.sg/Downloads/61/7 SERIES LG-KTS GUIDE SET8.pdf
LG – KEY TELEPHONE SYSTEM MODEL: Aria-SOHO USER’S …
Lotus Notes External links:
nsftools – Lotus Notes and Domino Tips
VB and VBA – Lotus Notes Send Email from VB or VBA
SUNY – Lotus Notes Login – SUNY Downstate WebMail
Microsoft Outlook External links:
Microsoft Outlook Web Access – Logon
Setting Up Your E-mail in Microsoft Outlook
Microsoft Windows External links:
How to set the path in Microsoft Windows – Computer Hope
Microsoft Windows IT Pro Center
Mobile collaboration External links:
Mobile Collaboration | Plantronics
Smart Mobile Collaboration ® – ReportheldTranslate this page
Mobile Collaboration | PlantronicsTranslate this page
Mozilla Thunderbird External links:
Mozilla Thunderbird — ВикипедияTranslate this page
Email Clients Mozilla Thunderbird Tutorial – SiteGround
Network World External links:
Phone company External links:
Malte Spitz: Your phone company is watching | TED Talk
Presence information External links:
Skype presence information not visible in Outlook | Tech Blog
Presence service External links:
Private branch exchange External links:
What is Private Branch Exchange (PBX)? Webopedia Definition
Real-time Transport Protocol External links:
RTP, Real-time Transport Protocol – Network Sorcery
Real-Time Transport Protocol (RTP) Parameters
SRTP, Secure Real-time Transport Protocol – Network Sorcery
Software as a service External links:
Software as a service agreement | SAAS | Weblaw
FinTech Software as a Service for AP, AR & HR | DataServ
Speech recognition External links:
Dragon Speech Recognition Software – Nuance
Speech API – Speech Recognition | Google Cloud Platform
Demos of e-Speaking Voice and Speech Recognition software.
Telephone exchange External links:
Angel – Telephone Exchange – YouTube
SamKnows – Telephone Exchange Search
Unified communications management External links:
Unified messaging External links:
Unified Messaging | Georgia Technology Authority
Mutare | EVM3 | Unified Messaging | Voicemail to Text
NuPoint Unified Messaging – Login
Video conferencing External links:
Cisco WebEx — Online Meetings and Video Conferencing
Mitel MiVoice Video Conferencing Phone – United States
Chrome Devices for Video Conferencing and Meetings
Voice over Internet Protocol External links:
Voice Over Internet Protocol ( VoIP) | Telone
Bogen VOIP (Voice Over Internet Protocol)
VoIP Calling | How Voice Over Internet Protocol Works